K95 rgb

Last Monday (May 2nd) I emailed the KBinquiries@corsair.com address as advised in this post regarding my K95 RGB:

http://forum.corsair.com/v3/showpost.php?p=763184&postcount=1

After a week of not hearing anything I raised a support ticket which I understand has a 1-2 day response rate.

At the start of the 3rd day I used the live chat to chase the ticket and was advised I'd receive a response by the end of the day.

Can someone from Corsair confirm when / if I'll get a response?

Xan245,

KBinquiries email is not the right place to RMA your keyboard. You would have to create a ticket on our portal.

You can submit a ticket for a replacement on our support website at http://corsair.force.com. Please make sure you attach a copy of your receipt to your ticket so that we may verify and honor the warranty. Our Tech Support will then review your ticket and give you feedbacks within 1-2 business days.

Please provide me with your RMA # once completed.

Hi Wizard

Thanks for the reply, I raised a ticket Monday with a copy of my invoice, followed it up with a live chat yesterday but still no response, I guess now it's a case of waiting til next week?

Xan245,

Please provide me with your ticket number here.

Hi Wizard,

The ticket number is 6774057. I'm currently on a live chat (again) to see if there is any progress.

Xan245,

Since it is a refund request, it does take 4-8 weeks to complete. You would have to be patient with us, I do apologize for the long wait.

Hi Wizard,

I can totally appreciate that, though your post is the first time someone has given me a timeframe. Now that I know this I shall await a response to my ticket.

Nearly at the 7 week mark now since I've been advised of the 4-8 week timeframe and I've still not had an actual response to my ticket (which is now 9 weeks old)

I must say I don't feel overwhelmed with confidence.