Gallois Posted July 30, 2020 Share Posted July 30, 2020 I have an original corsair one pro (CS-9000011) purchased in Feb 2018. I was carrying out a windows update and on a reboot I had no screen output - the light pipes were still on at this point. I rebooted by holding down the power button and all I could hear were clicking noises and no fan spin or POST. Around the back of the machine I could see a blinking red light from the LAN port. I tried resetting the CMOS but this had no effect. I opened the unit, took out the RAM, reset the RAM but still the same. There are several red blinking LEDs when I turn the power on. The system fan does not run, and the machine does not POST but the GPU fan runs. Looking at a manual for the Z270i MB it suggests that the LED that is flashing is CPU failure. That seems very unlikely to just catastrophically fail after a windows update just out of my two year warranty and would be a real shame if it's true. I've uploaded a video of the MB showing the blinking lights and I've opened a support ticket but don't know if I'll get any joy being out of warranty. Does anyone have any ideas to try and resolve the problem? £2000 for a machine that fails in this way just after two years does not seem normal. https://streamable.com/m2edpg Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Caliente Posted July 30, 2020 Corsair Employee Share Posted July 30, 2020 Hey Gallois, I'm sorry to hear that you're having issues. Did you do the update through Windows? When did you carry this out? Can you PM me your ticket# as well? Link to comment Share on other sites More sharing options...
Gallois Posted July 30, 2020 Author Share Posted July 30, 2020 Yes update using windows update two days ago. Ticket number PMd. Thanks for your help Link to comment Share on other sites More sharing options...
Gallois Posted August 5, 2020 Author Share Posted August 5, 2020 Wow - after receiving a message from support asking me to install a reporting system on a computer that doesn’t boot, then asking me for my purchase receipt to arrange a warranty replacement when I already informed them I was out of warranty I get this response: Thank you for attaching a copy of the invoice. We’re sorry to inform you the unit itself has a two year warranty that would have expired February 3rd, 2020. We apologize but we also do not have any kind of repair service available. Thank you for choosing Corsair. I guess that’s one one and only time I’ll be choosing Corsair. Link to comment Share on other sites More sharing options...
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