richiewheels Posted December 19, 2017 Share Posted December 19, 2017 I ordered a Corsair One on Friday morning December 15 and paid for 2 day shipping so it would arrive by Christmas. I noticed on Monday that the order said pending verification. I called in and answered some basic questions and the rep said that everything was good and they would start the shipping process. I looked today and the order still says pending verification. Called again spoke to a rep who said that it should update by the end of he day and that would ship in 1-3 business days after that. Of course none of this makes sense and the order would now likely arrive after Christmas. I asked to cancel the order if they can't guarantee it will ship and arrive by Christmas and she said sure no problem. Not a great start for me with Corsair. I ordered it on Amazon and it will arrive Thursday but I wanted to get it from Corsair as to not receive one of the problem units. I really hope I don't have any need for their customer service in the future based on this experience. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted December 19, 2017 Corsair Employee Share Posted December 19, 2017 Hi Richiewheels, Sad to hear your experience was lackluster, CORSAIR One orders usually have a 2-3 day processing period for credit card verification. I will go and inform the staff about the 2 day shipping option. *Update: The shipping period is 2 day from our distribution hub for CORSAIR ONE. However, this does not factor in the pending verification for payment . Some orders in Canada were able to receive within 2 days. But there is a lot of factors that can come in to play. We will update our web-store for holiday orders. Link to comment Share on other sites More sharing options...
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