Corsair Void Wireless not turning on or charging

[aroen14]

One of the prongs inside the headset broke off inside the charge cable and now the headset will not charge, do i have to buy an entire new headset?

[Corsair Nick]

I would recommend submitting a ticket through our support portal, and one of our Technical Support staff can help you out with an RMA.

https://support.corsair.com/

[Hoffax]

I was playing a game when my headset started beeping that the battery was low, so i plugged in the charger, and then the headset started beeping rapidly at an even pace and wouldnt stop beeping for over a solid minute, so i unplugged the charging cable and the beeping stopped. So i tried plugging in the cable once again and the same thing happened, only this time the headset just stopped working and was no longer connected to the dongler or emitting any lights. I tried plugging the headset into another wallsocket, but no light was emitting whatsoever, And also the left earphone was super hot and smelled burnt. I updated the dongler firmware and tried pairing it, but the headset remains dead and not light is working. when i plug the headset into the computer via a micro usb to USB cable, it showed up as a "Avnera" device.

What do i do?

[Corsair Nick]

Try performing the steps Toasted outlined above in his post.

Originally Posted by Toasted

If you have already tried recovering the headset via bootloader mode and it still has not helped, put in a support ticket with Corsair. Otherwise, if you pressed a button while plugging the headset in, It will put it into bootloader mode.

https://support.corsair.com/

More info. on bootloader recovery.
http://forum.corsair.com/v3/showthread.php?t=152196

[skrupian08]

I did an update on headset and it didn't complete it froze and now headset wont charge or turn on. So is the headset in boot loader mode or what?

[Kain.]

I got my void pro no that long ago and now the only way to charge it is to bend the cord. Is there anyway i can fix this?? if you know reply

[DaBerry573]

My headset randomly turned off earlier and I couldn't get it to come back on. I had the "Avnera AV6302" connect, did some research, and found out my headset somehow got put into bootloader mode. Not sure how it happened, because it wasn't plugged in and I had them on listening to something.

I tried the steps posted to fix it; made sure iCUE was updated, forced update, plugged headset in, but then when I get to where I need to pair the dongle and headset, I can't get the headset to light up at all. I tried holding the mute mic button and plugging it in, as well as some other suggestions, and no luck.

As of now I have it unplugged, and I'm hoping that once the charge runs out I can resurrect it. Kinda crazy this has been an issue for three years, you'd think a company as big as corsair would be able to hop on something like this. If I still can't use it by the end of the weekend, another company bites the dust for me.

[UStbd]

Title says it all, my Void Wireless (not Void Pro) died and refuses to charge, no lights or audio at all even when plugged in, attempted to PM Corsair Chris but he is no longer receiving PM's, somebody hallllllp! Any info would be very much appreciated :D