The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 02-15-2017, 11:49 AM
sdarkpaladin sdarkpaladin is offline
Registered User
sdarkpaladin's PC Specs
 
Join Date: Feb 2017
Posts: 2
POST ID # = 891375
sdarkpaladin Reputation: 10
Default Corsair Void Wireless Causing Power Surge

Occasionally when attempting to charge my Void wireless headset, it will not charge and windows will inform me that the USB port has a power surge. I have searched the internet and found people with similar issues but no solutions. I am running CUE 1.16.42. I've tried updating CUE and the headset but the program said that it is up to date.
Reply With Quote


  #2  
Old 02-16-2017, 06:35 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,334
POST ID # = 891452
Toasted Toasted Reputation: 124
Default

Try a different USB port and charging cable (MicroUSB to Type A cable).

if Windows still reports a surge, You will probably have to replace it via warranty if the headset is still in its warranty period of two years.
https://corsair.secure.force.com/
Reply With Quote


  #3  
Old 02-19-2017, 03:01 PM
Krelsis Krelsis is offline
Registered User
 
Join Date: Feb 2017
Posts: 2
POST ID # = 891970
Krelsis Reputation: 10
Default

I have the same issue, for a while, i was able to get away with it by using a weaker cable, but now that's no longer a valid alternative, as now when charging, the headset has a tendency to turn itself off.

Would I also be able to get it replaced via warranty if less than 2 years old but bought elsewhere and not directly from corsair? Would I need the original receipt? Because that, I more than likely do not have.
Reply With Quote


  #4  
Old 02-20-2017, 02:57 AM
sdarkpaladin sdarkpaladin is offline
Registered User
sdarkpaladin's PC Specs
 
Join Date: Feb 2017
Posts: 2
POST ID # = 892022
sdarkpaladin Reputation: 10
Default

I bought mine from a store that carries Corsair products. I'm not sure if that's what you meant. I produced the original invoice from the store, and Corsair is now preparing to ship a spare cable.
Reply With Quote


  #5  
Old 02-20-2017, 04:48 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,334
POST ID # = 892026
Toasted Toasted Reputation: 124
Default

@Krelsis

The warranty will apply to products purchased from authorised resellers. A receipt will be needed as it is used to confirm a valid warranty period. Contact your retailer and see whether they can provide a replacement receipt.
Reply With Quote


Reply

Tags
power, surge, void headset

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 07:40 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.