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  #1  
Old 04-28-2011, 03:14 PM
Zaim Zaim is offline
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Exclamation VX550W Weird Noise under load

Hi, I've had this psu for about 3 and a half years, recently i've noticed it's louder than before and makes this weird and annoying noise under load high pitch, not sure if its coil whine or something, its as if something is catching the fan or something. Kind of hard to explain.

Edit: Just remembered it's bank holiday so doubt i'd get a reply here so I created a RMA :)

Last edited by Zaim; 05-07-2011 at 10:37 PM.
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  #2  
Old 05-02-2011, 11:38 AM
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Does anyone know what the opening times are for customer services?
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Old 05-02-2011, 11:42 AM
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Something like 9-5 PST, M-F.
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  #4  
Old 05-02-2011, 11:43 AM
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If your RMA has not yet been approved, post your case number here and I will get it approved for you.
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Old 05-02-2011, 12:07 PM
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Quote:
Originally Posted by Wired View Post
Something like 9-5 PST, M-F.
Cheers mate.

@ramguy Hi it has been approved i just want to use the Advanced rma. I tried calling the number in the email but it doesn't work, just beep beep.

http://www.corsair.com/en-us/company/contact < tried that, that's when i get the beeps
888-222-4346< can't connect call

RMA #1226547

If CS are open now would you be able to tell them to give me a call?

I'm in the UK btw.

Thanks

Last edited by Zaim; 05-02-2011 at 12:37 PM.
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Old 05-02-2011, 12:47 PM
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They should be open right now. If you still can not get through then send them your contact information and ask them to contact you by emailing https://corsair.secure.force.com.
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Old 05-02-2011, 12:50 PM
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Quote:
Originally Posted by RAM GUY View Post
They should be open right now. If you still can not get through then send them your contact information and ask them to contact you by emailing https://corsair.secure.force.com.
I still can't get through, I've emailed them with my contact information.

Cheers

Last edited by Zaim; 05-02-2011 at 01:54 PM.
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  #8  
Old 05-02-2011, 01:13 PM
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Quote:
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Hi mate, I still can't get through, I've emailed them with my contact information.

Cheers
Send another email directly to ------ and I will have someone call you ASAP.
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Last edited by RAM GUY; 05-02-2011 at 03:04 PM.
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  #9  
Old 05-02-2011, 01:35 PM
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Quote:
Originally Posted by RAM GUY View Post
Send another email directly to jeffc@corsair.com and I will have someone call you ASAP.
Thanks, email sent.

Edit: Received a email saying i will be contacted before the end of today.

Last edited by Zaim; 05-02-2011 at 02:27 PM.
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  #10  
Old 05-02-2011, 03:05 PM
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Quote:
Originally Posted by Zaim View Post
Thanks, email sent.

Edit: Received a email saying i will be contacted before the end of today.
Thanks for the update, please let us know if you do not hear anything within 24 hours.
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  #11  
Old 05-02-2011, 03:30 PM
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Quote:
Originally Posted by RAM GUY View Post
Thanks for the update, please let us know if you do not hear anything within 24 hours.
lol i was using the wrong country code, *facepalm* just waitin in the cue now.

Edit: All done, replacement is on order. Thanks for you're help

Last edited by Zaim; 05-02-2011 at 03:52 PM.
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  #12  
Old 05-02-2011, 05:50 PM
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Glad to hear you were able to get in touch with us and get this resolved! Let us know if you have any other problems!
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  #13  
Old 05-07-2011, 06:38 PM
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I received the power supply on the 5th of May, was disappointed that i didn't receive a dispatch email and tracking info. Luckily my neighbour was in and took the parcel.

Sent quite a few email's asking for a update and never got a reply, sent more asking for a confirmation of where to send my power supply, so far i have two different addresses. I was also given another rma number when i requested Advanced rma, when i got areply back for tech support they said the rma number is wrong, so now i need to know the correct address to send the item to and my correct Rma number. :(

Last edited by Zaim; 05-09-2011 at 10:07 AM.
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  #14  
Old 05-09-2011, 12:33 PM
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Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to get the RMA resolved. Ramguy has no access to RMA tracking information or the ability to assign advanced RMAs.
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  #15  
Old 05-09-2011, 02:01 PM
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Quote:
Originally Posted by RAM GUY View Post
Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to get the RMA resolved. Ramguy has no access to RMA tracking information or the ability to assign advanced RMAs.
I phoned up, got the rma and address confirmed.

Thanks.
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