Lissandru Posted February 28, 2020 Share Posted February 28, 2020 Opened mine 3 days ago. I am curious when this will be picked up yet. ticket number is: 2001044536 To be honest they really need to improve their services. Not really happy about what i am reading in all the reviews around Link to comment Share on other sites More sharing options...
howarejew Posted March 5, 2020 Share Posted March 5, 2020 Well this is how long it took for them to send a firmware file to fix my Strafe RGB. Currently have a ticket open for my Dark Core SE. Going on 5 days now without a response. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted March 9, 2020 Corsair Employee Share Posted March 9, 2020 Hello, I am very sorry about the delays, I've checked your ticket and it was solved and being handled by our UK team. And as for the Firmware please reach out to the Mouse / Keyboard / HID section as this section is for RMA and Warranties. Link to comment Share on other sites More sharing options...
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