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  #1  
Old 08-19-2019, 01:14 PM
ddbank ddbank is offline
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Default Ticket number: 2000452936, USP wants to charge me $4 import fee for the RMA replacem

It's $46, not t$4, but I cannot change the title.


I have a RMA keyboard return. I shipped back the malfunctioned keyboard to Corsair.

Now I received an email from UPS. It wants to charge $46 import fee.


Should the Corsair claim it as a replacement item, not a new purchase?
I have paid all the tax when I bought the keyboard from newegg.ca!
I am living in Canada.


Should I refuse accept the package??
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  #2  
Old 08-19-2019, 07:19 PM
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Hello,

That shouldn't happen I've written a response on your ticket in regards to instructions.
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Old 08-21-2019, 09:30 PM
ddbank ddbank is offline
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Hi Michael,
I have paid the UPS fee, and sent you email with the receipt. Please take care of the refund.

The keyboard that I received is malfunctioned also. The "L" key is stuck. I tried to remove the key cap and put it back. But it seems that its switch has some problem. The L key is just stuck.


Could you create a prepaid mail label, so that I can return this keyboard again?
I received a Dead-on-Arrival item.


Thanks.
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  #4  
Old 08-23-2019, 01:13 PM
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Hello,

Not a problem, I'll see what we can do for you.
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Old 08-27-2019, 06:34 PM
ddbank ddbank is offline
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Thanks for the offer, but I prefer a MX brown keyboard. I have replied your email.

Also my paypal still didn't receive the custom charge refund.
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Old 08-30-2019, 12:29 PM
ddbank ddbank is offline
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I replied your email three days ago, but didn’t' receive any response.
I prefer to get a keyboard of the original model I purchased.
And the refund for the UPS custom charge I paid in advance, CA$40.75.
I need a return label to ship back that dead-on-arrival replacement keyboard.

If you cannot provide warranty, just refund to me. My ticket was created on June 17, now more than 2 month passed, I still didn't receive a working keyboard.
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  #7  
Old 08-30-2019, 06:27 PM
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Hello,

The agent was trying to work with you in getting you a keyboard, refunds still take time for it to be refunded as it has to go through the financial department and mailed out or processed on paypal.
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Old 09-06-2019, 12:05 PM
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Now this UPS Customs charge issue occurs again. I received another UPS tax charge email today, CA$40.75 for tax and UPS brokerage fee.

I have replied the ticket.
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Old 09-11-2019, 12:26 PM
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I still didn't receive any instruction about this UPS Customs tax issue.

Should I refuse the package?
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