tom-my Posted March 8, 2016 Share Posted March 8, 2016 Just got my new corsair void wireless rgb headset. Inserted the dongle, started windows (win 7), default driver install added a default driver and it worked. Plays, is visible in "audio devices" and all seems fine. According to windows, driver "USB Audio Device". After I read about the CUE software, so, downloaded and installed it. Windows 7 goes to retry and reinstall the dongle, this time with the CUE software driver. The driver install fails and the device isn't registered. I re-open device manager and manually set the driver back to "USB Audio Device", headset works again. What the deuce? Do I miss something sound wise if I keep the USB Audio Device driver or do I reallllyyy need the other one? Reason why I ask if I miss anything is because when listening to [ame] [/ame] I dont hear any sound under the "LFE" speaker. According to the CUE software the headset and dongle appear to be in 38.01 firmware version, status is "works normally" (oh and battery 90% atm ;)). Please advice. edit: in the CUE software, changing any EQ settings (the sliders, not the presets) do not seem to give changes in the sound, also a reason for making this request. driver used right now (the one that works): http://s29.postimg.org/5lo3zlk47/Screen_Hunter_90_Mar_08_18_26.jpg the one that doesnt seem to work: http://s11.postimg.org/5yfgbxb0z/Screen_Hunter_91_Mar_08_18_28.jpg Link to comment Share on other sites More sharing options...
Corsair Chris Posted March 8, 2016 Share Posted March 8, 2016 Could you go into the Sound > Playback > Headset Earphone Properties > Advanced and share what the settings show on that window? Link to comment Share on other sites More sharing options...
tom-my Posted March 8, 2016 Author Share Posted March 8, 2016 Could you go into the Sound > Playback > Headset Earphone Properties > Advanced and share what the settings show on that window? With the "wrong" driver still enabled right now: http://s10.postimg.org/v6yy73dnt/Screen_Hunter_93_Mar_08_20_45.jpg Link to comment Share on other sites More sharing options...
Toasted Posted March 11, 2016 Share Posted March 11, 2016 It looks like the headset is only on two channels. Do you have an option to select 8 channels or is it not possible? Link to comment Share on other sites More sharing options...
tom-my Posted March 15, 2016 Author Share Posted March 15, 2016 Where should the option be? I cant select it anywhere :(, but mainly, i guess, because of the driver not working like it should.. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted March 18, 2016 Corsair Employee Share Posted March 18, 2016 Hi Tom-my - Please try the following: 1. Disconnect the receiver dongle, get a paper clip, press and hold the reset button (small hole) for 15 seconds. Yes, perform this with the dongle disconnected. 2. Plug the receiver dongle back into a USB port that it has never been plug into before. 3. Wait for the generic driver to finish installing. 4. Connect the headset to a USB port that it has never been plug into before. 5. Wait for the driver to finish installing. 6. Press and hold the power button until the LED light on the receiver dongle stop flashing. Link to comment Share on other sites More sharing options...
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