The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Corsair Utility Engine (CUE) 1.x and 2.x

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 04-27-2015, 02:24 PM
smoker05 smoker05 is offline
Registered User
smoker05's PC Specs
 
Join Date: Apr 2015
Posts: 7
POST ID # = 775779
smoker05 Reputation: 10
Default Keyboard Malfunction

Hi,
I got this keyboard day before yesterday and from the day 1, it gives a keyboard malfunction error and color pattern stops in between.
Do make it back working, I either have to unplug and plug back the USB and then it starts working or there is another option, change the BIOS from 1 to 3 and then back to 1 and then it starts working.
It keeps doing this again and again, after 2-3 hour of interval.
I have connected this keyboard on Motherboard USB directly, and the firmware and CUE all are updated.
I am tired unplugging the USB and plug back in.
Is there any permanent solution for this?
Thanks.

Last edited by smoker05; 04-27-2015 at 02:26 PM.
Reply With Quote


  #2  
Old 04-27-2015, 05:55 PM
Corsair James's Avatar
Corsair James Corsair James is offline
iCUE Product Manager
 
Join Date: Oct 2013
Location: Fremont, CA
Posts: 4,456
POST ID # = 775869
Corsair James Reputation: 75
Default

You shouldn't have this problem anymore once you update to FW 1.20 and SW 1.5.108.
Reply With Quote


  #3  
Old 04-27-2015, 06:10 PM
smoker05 smoker05 is offline
Registered User
smoker05's PC Specs
 
Join Date: Apr 2015
Posts: 7
POST ID # = 775875
smoker05 Reputation: 10
Default

Quote:
Originally Posted by Corsair James View Post
You shouldn't have this problem anymore once you update to FW 1.20 and SW 1.5.108.
As I have said earlier, they are updated.


You can seer it is updated, and it is not showing malfunction because I already fixed it by unplugging the USB. It is still happening with the latest update.
Reply With Quote


  #4  
Old 04-27-2015, 09:18 PM
ChuCho ChuCho is offline
Registered User
ChuCho's PC Specs
 
Join Date: Mar 2015
Posts: 21
POST ID # = 775902
ChuCho Reputation: 10
Default

Quote:
Originally Posted by Corsair James View Post
You shouldn't have this problem anymore once you update to FW 1.20 and SW 1.5.108.
Thats the funny fact, we both have the same problem, and i got the problem with the update, because that didnt happen to me with the other version of the CUE, is there a way to fully uninstall it and install the previous version of the CUE? So i think it will work for me while a hotfix is released.
Reply With Quote


  #5  
Old 04-27-2015, 09:33 PM
Corsair James's Avatar
Corsair James Corsair James is offline
iCUE Product Manager
 
Join Date: Oct 2013
Location: Fremont, CA
Posts: 4,456
POST ID # = 775903
Corsair James Reputation: 75
Default

Quote:
Originally Posted by ChuCho View Post
Thats the funny fact, we both have the same problem, and i got the problem with the update, because that didnt happen to me with the other version of the CUE, is there a way to fully uninstall it and install the previous version of the CUE? So i think it will work for me while a hotfix is released.
The firmware isn't compatible with previous versions of CUE. If you have issues with malfunction, I recommend you ensure you're running the latest version of BIOS on your motherboard, and to ensure you have the latest USB drivers for the ports you're using.

If you have done so already, let me know the BIOS version youre using, and the driver version of USB along with your version of Windows and I'll pass it along back to our test team. Its important as we haven't seen many cases where malfunctions occur with this new USB protocol.
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 12:10 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.