The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Corsair Utility Engine (CUE) 1.x and 2.x

Closed Thread
 
Thread Tools Search this Thread Rating: Thread Rating: 27 votes, 4.96 average. Display Modes
  #31  
Old 03-01-2015, 11:26 AM
Inheritance's Avatar
Inheritance Inheritance is offline
CORSAIR Beta Team
 
Join Date: Jul 2013
Location: Somewhere in Texas
Posts: 5,308
POST ID # = 763528
Inheritance Reputation: 70
Default

Quote:
Originally Posted by dutC4 View Post
Yep, like I said "practically nobody makes keyboards or sets of keycaps with these sizes". That is the only set that you're gonna find. If you're not using that set you're using stock caps.



It's not like I hate the stock caps so much that I'd accept any replacement, I just want something different that would look better. If you don't like that set you're **** out of luck. No colors besides black, no different kinds of plastic, no backlit front legends, nothing. I can hardly say that because there is a set that the layout is common. My kind of common is when you can choose the keycaps from one of hundreds of boards or order a custom set and have any of them fit. Not the single choice of one set that many people find tacky.
I think what we need is a site that sells keycaps made to fit. You tell them your keyboard adn how you want every single key them make it as is. Personally i wanted Clear Keycaps with Black Bold lettering so its All color and the only part thats blocked out is where the letter is. But They didnt produce anything like that so i had to settle for the ones i have now.
__________________
Colors of the RAINBOW shine so bright!
USER IS NOT A CORSAIR EMPLOYEE
Come Join My Discord =(^.^)= [iCUE Guide]
Corsair USER Forums is NOT Corsair Tech Support


  #32  
Old 03-01-2015, 09:30 PM
ArtGranda ArtGranda is offline
Registered User
ArtGranda's PC Specs
 
Join Date: Nov 2014
Location: San Antonio, TX USA
Posts: 199
POST ID # = 763617
ArtGranda Reputation: 12
Default

You know ... "The man" comes on and gives you the skinny on this 16.8 million color issue -and- gives you a quite liberal timeline for it's resolution. Then he apologizes profusely followed by a link to get your money back if the time period is not to your liking ... and what then happens? A dog pile by a very small slice of the customer base about isolated issues that they simply can't live with and are obviously losing valuable sleep and bookoos of money by tolerating.

Frankly I think the CEO is going wayyyyy out of his way to appease you. Maturity would dictate a little respect be given, and patience exercised ... or take advantage of the resolution link he provided.

If you want to keep your keyboard, you can rest assured you're complaints are recorded here for posterity so pipe down ... your constant harping is not making the issue get resolved any faster. If you still can't manage to be patient you should employ a customer service ticket solution sparing the membership, and other people looking for help with their individual issues, the tedium of reading and rereading your gripes, ad infinitum.


  #33  
Old 03-01-2015, 10:23 PM
remilton remilton is offline
Registered User
remilton's PC Specs
 
Join Date: Apr 2012
Posts: 122
POST ID # = 763621
remilton Reputation: 10
Default

Quote:
Originally Posted by ArtGranda View Post
You know ... "The man" comes on and gives you the skinny on this 16.8 million color issue -and- gives you a quite liberal timeline for it's resolution. Then he apologizes profusely followed by a link to get your money back if the time period is not to your liking ... and what then happens? A dog pile by a very small slice of the customer base about isolated issues that they simply can't live with and are obviously losing valuable sleep and bookoos of money by tolerating.

Frankly I think the CEO is going wayyyyy out of his way to appease you. Maturity would dictate a little respect be given, and patience exercised ... or take advantage of the resolution link he provided.

If you want to keep your keyboard, you can rest assured you're complaints are recorded here for posterity so pipe down ... your constant harping is not making the issue get resolved any faster. If you still can't manage to be patient you should employ a customer service ticket solution sparing the membership, and other people looking for help with their individual issues, the tedium of reading and rereading your gripes, ad infinitum.
+1
I can understand those that come on this forum looking for a resolution to a problem they are having. However, there are a very small number of people that are acting very immature and posting multiple time and in multiple threads every day and complaining loudly about the same thing.


  #34  
Old 03-01-2015, 10:31 PM
Vedic Vedic is offline
Registered User
 
Join Date: Feb 2015
Posts: 29
POST ID # = 763623
Vedic Reputation: 10
Default

Quote:
Originally Posted by ArtGranda View Post
You know ... "The man" comes on and gives you the skinny on this 16.8 million color issue -and- gives you a quite liberal timeline for it's resolution. Then he apologizes profusely followed by a link to get your money back if the time period is not to your liking ... and what then happens? A dog pile by a very small slice of the customer base about isolated issues that they simply can't live with and are obviously losing valuable sleep and bookoos of money by tolerating.

Frankly I think the CEO is going wayyyyy out of his way to appease you. Maturity would dictate a little respect be given, and patience exercised ... or take advantage of the resolution link he provided.

If you want to keep your keyboard, you can rest assured you're complaints are recorded here for posterity so pipe down ... your constant harping is not making the issue get resolved any faster. If you still can't manage to be patient you should employ a customer service ticket solution sparing the membership, and other people looking for help with their individual issues, the tedium of reading and rereading your gripes, ad infinitum.
I believe this forum exists to give the customers of Corsair the ability to voice their experience with their products, on which Corsair on their end are able to provide proper support. Keeping silent won't fix a thing.

I suggest you look up the definition of a forum. With all respect, your post made no sense whatsoever.
__________________

Last edited by Vedic; 03-02-2015 at 07:32 PM.


  #35  
Old 03-01-2015, 11:09 PM
ArtGranda ArtGranda is offline
Registered User
ArtGranda's PC Specs
 
Join Date: Nov 2014
Location: San Antonio, TX USA
Posts: 199
POST ID # = 763628
ArtGranda Reputation: 12
Default

The thing is that none of this forum is wiped on a daily basis, and filling multiple threads with the same issue is getting tedious. You are looking for attention via repetition because you assume that the more pressure you bring to bear the harder Corsair will work to resolve your issue.

That indicates that you presume Corsair is not exactly trying hard enough to resolve this to your satisfaction ... and that shows that you aren't fully aware of the technical situation and the difficulty involved in it's solution. You just want it now because you've spent X amount of hard earned dollars and you don't feel like waiting any longer. So get a refund then, as I stated, otherwise ZIP it and be patient like the rest of us.

You're correct this is a support forum, but none of the issues you have mentioned have a solution the membership can assist you with.


  #36  
Old 03-01-2015, 11:12 PM
wytnyt's Avatar
wytnyt wytnyt is offline
`~~`
wytnyt's PC Specs
 
Join Date: Jun 2012
Location: Roanoke, Virginia
Posts: 8,108
POST ID # = 763630
wytnyt wytnyt Reputation: 159
Send a message via ICQ to wytnyt Send a message via AIM to wytnyt Send a message via Yahoo to wytnyt Send a message via Skype™ to wytnyt
Default

Quote:
Originally Posted by ArtGranda View Post
The thing is that none of this forum is wiped on a daily basis, and filling multiple threads with the same issue is getting tedious. You are looking for attention via repetition because you assume that the more pressure you bring to bear the harder Corsair will work to resolve your issue.

That indicates that you presume Corsair is not exactly trying hard enough to resolve this to your satisfaction ... and that shows that you aren't fully aware of the technical situation and the difficulty involved in it's solution. You just want it now because you've spent X amount of hard earned dollars and you don't feel like waiting any longer. So get a refund then, as I stated, otherwise ZIP it and be patient like the rest of us.

You're correct this is a support forum, but none of the issues you have mentioned have a solution the membership can assist you with.
Not many times will I give a 1 up on but this post certainly deserves it
+1
__________________
My 4930k Air 540 Custom Loop Build Pics
http://s39.photobucket.com/user/wytn...?sort=3&page=1


  #37  
Old 03-02-2015, 04:09 AM
danander11 danander11 is offline
Registered User
danander11's PC Specs
 
Join Date: Jan 2015
Posts: 8
POST ID # = 763652
danander11 Reputation: 10
Default

I agree with some, (most), of the comments above.

I do, however, take a bit of umbrage at the "I believe, and hope most of our customers agree, that we’ve built the most advanced gaming keyboard on the market, but we have more work to do." statement.

If, by "built" you mean that you've assembled something, then I would agree... To me as a conumer though, "built" means having a working product. 16.8 million color aside, I still get non-functioning keys, color lockups, and slow startups... (Just now typing this I had to unplug the keyboard and plug it back in because my S key stopped functioning.)

I've paid $243 for a keyboard that doesn't 'keyboard' reliably. Period. It not only does NOT do what you advertised it to do with regard to its extrordinary capabilities, it won't even reliably perform basic functions!

If your next iteration of your software/firmware does not fix this once and for all then I will indeed want a full refund.


  #38  
Old 03-02-2015, 04:10 AM
danander11 danander11 is offline
Registered User
danander11's PC Specs
 
Join Date: Jan 2015
Posts: 8
POST ID # = 763653
danander11 Reputation: 10
Default

Quote:
Originally Posted by terabyte View Post
For those in this thread that haven't noticed, Corsair released an update for CUE (1.5.80) which fixes the memory issue mentioned in the posts above, along with fixes for several other issues and some new features. More details on the new version/changes here: http://forum.corsair.com/v3/showthread.php?t=138299
Hasn't made any difference for me.


  #39  
Old 03-02-2015, 06:20 AM
CodilX CodilX is offline
Registered User
 
Join Date: Jan 2015
Posts: 68
POST ID # = 763664
CodilX Reputation: 10
Default

Quote:
Originally Posted by ArtGranda View Post
... That indicates that you presume Corsair is not exactly trying hard enough to resolve this to your satisfaction ... and that shows that you aren't fully aware of the technical situation and the difficulty involved in it's solution ...
Yes, that's my complaint. We have no information other than a few users who have more experience with LEDs and electronics in general, but no word from Corsair, other than the almost trademark "we're working on it". This is what most users are complaining about - the lack of transparency. A "fix" was announced back in October, it's now March and this statement reveals that a fix might come 8 weeks down the line, so ~May. That's over 7 months. So.. Yeah :) I've been a software developer for the better part of 10 years, and I've never encountered an issue that took that long to fix, even with alpha/beta/testing/rc etc stages - it just doesn't take that long, period. That means Corsair is dealing with major issues and most likely hardware design flaws, and some of us (including me) think that these issues cannot be resolved in a way that will that will satisfy the claims Corsair has made about the lighting abilities of these products.

What would help, is a better understanding of why it's taking so long for Corsair to deliver what they promised in the first place. We've arrived at a point where Corsair has even changed their marketing material from 16.8m colors to "multi color lighting" on their website, and it seems the update is rolling out to retailers, as Amazon has been already updated. So now that the cat is out of the bag, we as customers would like to know the situation Corsair is dealing with and if in fact this issue is fixable. Even though this statement indicates that a fix will be available, don't get me wrong, but I'm personally sceptical as so many issues haven't been fixed for so long, and the fact that for so long Corsair has kept the 16.8m colors claim, now they're changing that message. It would seem that if the fix was nearing completion they would hold off changing their marketing and keep it the way it was, but they have changed it, and I find that an indication of things to come..

I haven't found any keyboards out there with so many problems that Corsair has - pressing certain buttons repeatedly freeze the keyboard, other software (like Steam and games) freeze the lighting, and so on. Are these issues just software based, or can it be a hardware issue? I'm afraid we won't get any answers, but ArtGranda, the more users complain and voice their concerns, hopefully Corsair will listen and respond, like the statement from the CEO - that wouldn't have happened if the users here kept silent, so MaximumPC.com wouldn't have reported on this, which put heat on Corsair, resulting in hours after the article was published the statement here on this forum went online. The circle of ***** hitting the fan - it worked, and we got at least a half decent response from higher up, although technically nothing got cleared up..


1 members found this post helpful.
  #40  
Old 03-02-2015, 09:34 AM
remilton remilton is offline
Registered User
remilton's PC Specs
 
Join Date: Apr 2012
Posts: 122
POST ID # = 763695
remilton Reputation: 10
Default

Quote:
Originally Posted by danander11 View Post
I agree with some, (most), of the comments above.

I do, however, take a bit of umbrage at the "I believe, and hope most of our customers agree, that we’ve built the most advanced gaming keyboard on the market, but we have more work to do." statement.

If, by "built" you mean that you've assembled something, then I would agree... To me as a conumer though, "built" means having a working product. 16.8 million color aside, I still get non-functioning keys, color lockups, and slow startups... (Just now typing this I had to unplug the keyboard and plug it back in because my S key stopped functioning.)

I've paid $243 for a keyboard that doesn't 'keyboard' reliably. Period. It not only does NOT do what you advertised it to do with regard to its extrordinary capabilities, it won't even reliably perform basic functions!

If your next iteration of your software/firmware does not fix this once and for all then I will indeed want a full refund.
I do sympathize with you and indeed if I were having the problems you and a few others are describing I would be unhappy too. However my RGB keyboard and mouse are working perfectly and according to Corsair so are most of them. So by my experience the CEO's statement is true.


  #41  
Old 03-02-2015, 03:19 PM
Riekopo Riekopo is offline
Registered User
 
Join Date: Aug 2012
Posts: 330
POST ID # = 763775
Riekopo Reputation: 4
Default

I didn't see this thread until today. I'm glad the CEO has made a statement.


  #42  
Old 03-03-2015, 03:14 AM
DarkStarrFOFF DarkStarrFOFF is offline
Registered User
 
Join Date: Oct 2010
Posts: 48
POST ID # = 763884
DarkStarrFOFF Reputation: 10
Default

Quote:
Originally Posted by Vedic View Post
I'm personally not experiencing the slow POST issue, but still i feel it's something that should have priority over the color support, that's my opinion anyway.

About the resource usage, CUE has a very ineffective way of loading its data into the systems memory. More info in these posts: http://forum.corsair.com/forums/showthread.php?t=136675, http://forum.corsair.com/v3/showthread.php?t=134956, http://linustechtips.com/main/topic/...-memory-usage/
Oh... Interesting. My CUE is showing less than 5MB in Task Manager.

Quote:
Originally Posted by remilton View Post
I do sympathize with you and indeed if I were having the problems you and a few others are describing I would be unhappy too. However my RGB keyboard and mouse are working perfectly and according to Corsair so are most of them. So by my experience the CEO's statement is true.
Same here. Mine works perfectly.

Last edited by DarkStarrFOFF; 03-03-2015 at 03:22 AM.


  #43  
Old 03-03-2015, 03:51 AM
B-man007 B-man007 is offline
Registered User
 
Join Date: Oct 2014
Posts: 3
POST ID # = 763891
B-man007 Reputation: 10
Default

I echo a lot of the sentiments that are posted here. I appreciate Corsair being open enough to a point where they communicate their status with their customers which is why I continue to recommend Corsair in general (there is still more room for transparency however.)

With that said, the amount of time both my keyboards have spent in RMA and without its advertised features is ridiculous. I am stuck here on a borrowed rubber-dome keyboard as my K95 is in the process of an RMA. This is the second keyboard I've had to send in. Forget even trying to make use of the 512 colors that are showing up.

These issues are the exact kinds that I was trying to avoid when I decided to purchase the K70 and K95 RGB over the Razer Blackwidow Chroma. I felt that I was buying from a far more reputable brand which has had quality products in the past. I was not expecting such a terrible experience for so long after the product release. Even without the RMA's, the software bugs and freezes have made having an RGB keyboard pointless.

I believe Corsair should at minimum extend their 2 year warranty on the keyboard to start from the date they deliver on their advertised features (a keyboard that works with games [Steam], displays 16.8 million colors, etc. A finished product essentially.)

Why? I want to ensure that Corsair will maintain responsibility for their management decisions which lead them to the situation they are in. I am very much against companies who advertise features with the intent of adding them after product release. They should at the very least inform consumers that the feature will be enabled at a later point in time. Else, the consumer should rightly believe those features will come with the shipped product. I don't want to have a keyboard that is not warranted any more just as I finally get the product I thought I was purchasing.

I'm glad that Corsair is taking great steps to work with their customers. I have had positive experiences with Corsair James as well as the support staff which is why I am still here on the forums, but I believe there is still much more that Corsair do to learn from this experience. I hope Corsair takes something away from their interactions with their customers from the last few months such as with the keyboard issues and their logo switch :)


  #44  
Old 03-03-2015, 07:14 AM
danander11 danander11 is offline
Registered User
danander11's PC Specs
 
Join Date: Jan 2015
Posts: 8
POST ID # = 763907
danander11 Reputation: 10
Default

Quote:
Originally Posted by DarkStarrFOFF View Post
Same here. Mine works perfectly.
Man, I wish mine did.... I REALLY wanted this thing to work.... but it's been so bad with individual key lockups tonight that I finally sent off an email asking for the refund. I can't get anything done.

fwiw, it's gotten a lot worse in 1.5.80. I deleted the last version so I'm back to 1.3.70 in the meantime.

I'll go out and buy a regular kb so I can get some work done.

EDIT: Whatever the firmware change was to the KB, changing back to an earlier version does not help. It now has key lockups almost every 5 minutes that require unplugging the KB and plugging it back in to clear. I'm just using stock lighting profiles sent with CUE and have tried USB2 and 3 ports.

I've heard back from Corsair directing me to an RMA page that only offers replacements, not refunds.

Not happy.

Last edited by danander11; 03-03-2015 at 05:05 PM.


  #45  
Old 03-03-2015, 06:06 PM
Proffo Proffo is offline
Registered User
 
Join Date: Jan 2015
Posts: 303
POST ID # = 764021
Proffo Reputation: 8
Default

Quote:
Originally Posted by B-man007 View Post
I believe Corsair should at minimum extend their 2 year warranty on the keyboard to start from the date they deliver on their advertised features (a keyboard that works with games [Steam], displays 16.8 million colors, etc. A finished product essentially.)
Excellent suggestion.

If they did that now, it would go a long way to restoring their reputation as far as I'm concerned.


2 members found this post helpful.
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 05:06 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.