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Old 05-01-2019, 10:37 PM
trongngo97 trongngo97 is offline
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Join Date: May 2019
Posts: 2
POST ID # = 1003294
trongngo97 Reputation: 10
Angry Corsair WILL NOT sell you an i160. What a mistake!

It has been more than a week since I placed an order for a Corsair i160.

Two days later, it was shipped, and then it got stuck in Clearance Delay in Alaska. It has been sitting there for a week and counting. Nothing moves.

I contacted Corsair multiple times. I used online chat and called support every other day to get them working on it. All I got back was a lot of empty talk such as "prioritize" and "will give you an update". They never initiated any contact with me, and it was always me who called them up.

I grew impatient and called FedEx who is the courier. It has been a week since Corsair was notified about this and FedEx confirmed that nothing has been done on Corsair's part to fix this problem, and there is nothing FedEx can do until Corsair sends in the necessary paperwork to clear customs.

When I contacted Corsair to ask them to ship another i160, and I promise to pay for shipping and return the one that is delayed. They refused, using FedEx as an excuse, that they are "afraid that you might experience same incident." Basically, no one can buy an i160 from Corsair anymore.

From a business standpoint, if you can't sell a $4000 product, you switch courier. I paid close to that more than a week ago, and I'm short and late for a birthday gift.

I hate to use this forum to vent. I would rather leave customer support to fix this mess. But anyhoo, it's a PSA.
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