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Old 10-13-2017, 11:14 PM
Lewse Lewse is offline
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Default Void RGB Surround 7.1 Wired - Left Ear producing no sound

Hi,

I bought my product a couple of weeks ago and everything was working fantastic. Then all of a sudden my left ear cup stopped working. The mic works fine and if I unplug the headset, and plug it back in the headset sometimes works again. I've tried uninstalling everything and reinstalling it but nothing seems to work to fix the issue. (Drivers up-to-date both Windows and CUE etc. even tried a clean install)

This has been driving me nuts. I love Corsair products, so I'd hate for this to ruin my mood towards them. KIND of need both ears to register as I play Rainbow Six Siege and sound is required...Any tips or tricks would help a lot - or is this potentially a faulty unit and requiring a return to Best Buy?

Thank you for ANY help you can give.
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Old 10-14-2017, 08:01 AM
Toasted Toasted is offline
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Default

Have you tried the headset on another computer?

If the issue is still present, It will be best to contact best Buy for a replacement as it is likely there may be an issue with the headset. otherwise, contact Corsair for an RMA.
https://support.corsair.com/
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