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Old 06-19-2010, 01:24 AM
Pablo287 Pablo287 is offline
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Default RMA Case 1497470--need help please

Hello,

I received my replacement memory modules this morning, and installed them both (cmc2gx1m2a400c3) that were sent to replace a defective matched set of TWINX2048-3200PRO modules.

I installed the modules (yes they were firmly seated) turned on the computer, smelled something burning, and turned the power supply off with its main switch.

The motherboard seems to be fried. I replaced the old good module in its proper slot and it does not initialize (it has led indicators on the side). I can hear the hard drives spinning initially, but there is no activity, nothing on the monitor as well.

I cannot access the message string that tech support started on my case to tell them what happened (I'm on my laptop now but with no access to my older e-mails).

Can I get help via the forum please? I'm not sure what can be done at this point, as my desktop seems to ruined. If you can put me in contact with my RMA representative http://www.corsair.com/en-us/company/contact (I still have her name written down) I would greatly appreciate it.

Paul
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Old 06-19-2010, 02:49 AM
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Contact rma@corsair.com with your details.
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Old 06-20-2010, 08:21 AM
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Thanks--and done...
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Old 06-21-2010, 12:16 PM
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Please remove the modules and inspect them for burn marks, then if they show no signs of damage then try them one at a time and you may need to reset the MB BIOS for them to be seen properly in your system.
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Old 06-21-2010, 12:52 PM
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Quote:
Originally Posted by RAM GUY View Post
Please remove the modules and inspect them for burn marks, then if they show no signs of damage then try them one at a time and you may need to reset the MB BIOS for them to be seen properly in your system.

I see no burn marks. I tried the new memory modules one at a time, first one, then another, then I tried the old good memory module--nothing on any of them.
I rest the BIOS--unplugged the power, removed the battery, set the jumper to reset--waited 30 seconds, moved the jumper back, replaced the battery, and cord. Tried the new modules one at a time--nothing. Tried the old memory module (the good one) nothing--none of the LEDs come on on the memory at all.

Paul
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Old 06-21-2010, 01:15 PM
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Now it will not post with any memory is that what I am understanding? If so then something else is failing and I would suggest testing them on another system.
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Old 06-21-2010, 01:19 PM
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Quote:
Originally Posted by RAM GUY View Post
Now it will not post with any memory is that what I am understanding? If so then something else is failing and I would suggest testing them on another system.

No, it doesn't do anything--there is no video output at all, I hear the drives spinning up then they stop.

Basically it worked fine until I put the memory in--then there was a small puff of smoke, and a burning smell, and now it doesn't work anymore....

Paul
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Old 06-21-2010, 01:40 PM
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Please test the modules one at a time on another system.
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Old 06-21-2010, 01:49 PM
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Quote:
Originally Posted by RAM GUY View Post
Please test the modules one at a time on another system.
I don't have another computer syetem I can test them on...I'm on my laptop now, which thank goodness I have so I can continue to work and communicate.

I am most certainly not going to stick any of the new memory modules into someone else's computer after what's happened!

Paul
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Old 06-21-2010, 02:09 PM
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Please contact our customer service and ask for them to be replaced.
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