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  #1  
Old 12-20-2016, 12:31 PM
adehaan968cs adehaan968cs is offline
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Default Corsair Utility Enige crashes Steam

Okay so here is the very strange problem.... I've had the problem that steam stops responding whenever I plug in a peripheral now for over a month. The steam client does repiar itself and will continue to crash until I restart the PC. The only way to use a controller or my wheel is to plugin my controller before the client starts. Today I came to the conclusion that the CUE causes steam to crash. If I disable the service I can plugin any controller, wheel, pedals without Steam crashing. If I start the service manually and plugin a controller the client crashes 9/10 times instantly. The other 1/10 is when I unplug the controller. Are there any other people with this issue? I've tried the driver versions: 2.8.70 and 1.16.42.

Please do note if something isn't clear. It's hard to decribe the problem.
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  #2  
Old 12-20-2016, 01:51 PM
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terabyte terabyte is offline
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What controller are we talking about exactly?

For example I use a Xbox One controller and I have never noticed any issues.
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  #3  
Old 12-20-2016, 03:36 PM
adehaan968cs adehaan968cs is offline
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Xbox One controller, Fanatec CSL Elite Base and Thrustmaster TH8A shifter. Whenever the CUE starts and I plug in any other USB controller Steam crashes.
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  #4  
Old 12-20-2016, 04:00 PM
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Oh, so the same controller I use. Which version do you have? I have the wireless version. Do you have the USB cable one maybe?
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  #5  
Old 12-20-2016, 05:01 PM
adehaan968cs adehaan968cs is offline
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Yes I use USB. But that shouldn't matter right? Since it also happens with my wheel?
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  #6  
Old 12-20-2016, 05:05 PM
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Not sure what to tell you, my windows installation is honestly quite messed up. I have upgraded it from Win 7 several times: 8, 8.1, 10.0, 10.1, 10.2. I've kept delaying a full format but I have never had any CUE/Steam trouble so far.

You might have another driver that interferes and causes the crash, if you send your crash/dump log to Corsair they can analyze it and possibly track down the root cause.
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  #7  
Old 12-20-2016, 05:27 PM
adehaan968cs adehaan968cs is offline
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Where do I find that option since Steam is the program that crashes. Does CUE even make a dump?
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Old 12-21-2016, 10:53 AM
adehaan968cs adehaan968cs is offline
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Okay so I did a clean install of Windows and istalled nothing but CUE, Steam and the AMD graphics driver. It still crashes. There has to be something wrong with it right? I can't think of anything else.......
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  #9  
Old 12-22-2016, 07:18 AM
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Have you tried looking at Event Viewer and finding entries related to Steam?

They may provide an idea as to what's causing Steam to crash.
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  #10  
Old 12-22-2016, 12:16 PM
adehaan968cs adehaan968cs is offline
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I looked everywhere but I can't find anything. Maybe it's because the client does respond again after a while. Any idea on where to look in event viewer?
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Old 12-23-2016, 08:45 PM
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I have the same problem
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  #12  
Old 12-24-2016, 08:35 AM
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@adehaan968cs

If there are entries, they will usually be found in Event Viewer>Windows Logs>Applications.

Your current issue is quite similar to the thread below;
http://forums.steampowered.com/forum....php?t=3305782
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  #13  
Old 12-26-2016, 04:41 PM
adehaan968cs adehaan968cs is offline
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I tried it once more and I actually did find the error at the location you described @toasted. Thanks for that. I made a ticket last week and corsair is looking into the issue. Hope it will be resolved soon.
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