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  #1  
Old 08-31-2019, 09:21 AM
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I've filled out a request for support but have had no response at all , it just says last activity 2 days ago. My H100i V2 pump died a few days ago and contacted Scan.co.uk who said that I should raise a RMA request with Corsair, so I did. When I click on support tickets it shows nothing on my page?
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Old 09-02-2019, 07:30 PM
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Hello,

I will see what we can do about your ticket, I am sorry it is taking a bit longer than usual as the representatives helping on the case is on a holiday weekend.
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Old 09-03-2019, 04:30 PM
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

I will see what we can do about your ticket, I am sorry it is taking a bit longer than usual as the representatives helping on the case is on a holiday weekend.
Many thanks, your help would be appreciated
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Old 09-04-2019, 07:22 PM
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Not a problem at all.
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Old 09-19-2019, 05:51 PM
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Sent cooler back to Scan last Friday (agents for corsair here in uk), they received it Monday and still no updates on what is going on, they said within a couple of days ????

Last edited by Mike t; 09-19-2019 at 05:53 PM.
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Old 09-19-2019, 07:50 PM
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Hello,

I've gone and had someone check out your ticket for you.
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Old 09-21-2019, 02:55 AM
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Thank you very much for that, had an update saying Scan didn't have the replacement in stock and will locate another warehouse to send replacement. They could've dropped me a note telling me that rather than just say nothing.
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Old 09-25-2019, 07:19 PM
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Understood and noted, I am sorry that it didn't happen, we will do our best to let them know to inform customers regarding that.
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