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  #1  
Old 07-17-2019, 12:36 AM
jasonca jasonca is offline
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Default my new K63 wireless keyboard died several times.

I bought the K63 wireless keyboard today.

I installed the latest iCUE software and upgraded to the latest 3.08 firmware.

I use this keyboard for a few hours, wirelessly. There have been four or five crashes, the lights on the keyboard all turn off, and when I press the keys there is no response. I have to turn off the keyboard and turn back on for it to work again.

When I found out abou the problem, I turned off the sleep function in the iCUE software and turned off the LED function. But it didn't help, the same problem happened again.

I noticed that the power indicator is white, indicating that the battery has enough power.

How can I solve this problem, or do I have to wait for a new firmware release?
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  #2  
Old 07-17-2019, 01:25 PM
Apophis3 Apophis3 is offline
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Do a soft reset, maybe the kb's settings need to be reset after the flash. You may need to pair up the dongle afterwards.
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  #3  
Old 07-17-2019, 02:40 PM
jasonca jasonca is offline
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Quote:
Originally Posted by Apophis3 View Post
Do a soft reset, maybe the kb's settings need to be reset after the flash. You may need to pair up the dongle afterwards.
I already did this, but it didn't help.
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  #4  
Old 07-20-2019, 03:03 PM
zoyap75 zoyap75 is offline
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Corsair's customer service sucks!! I had email them for almost a week and nobody reply me. My ticket no is #2000772500

I had same issue with my K63, it can't connect wirelessly. Maybe I need to do hard reset, but nobody even reply me. Die corsair!!
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  #5  
Old 07-27-2019, 05:15 PM
jasonca jasonca is offline
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Please help to release new firmware to fix this issue.
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