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Old 07-27-2019, 03:48 PM
JohnnyRainbow JohnnyRainbow is offline
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Just came here to mention that I was able to complete the firmware update normally through iCue, without encountering an error, by going into Safe Mode with Networking. Did it a couple months ago and it's been fine since, aside from the typical intermittent profile loading errors on launch (which occurred before as well and are more than likely related to iCue rather than the keyboard itself).

Might be worth a shot for anyone who hasn't tried.

Cheers to Corsair Calico Jack for this solution.

Last edited by JohnnyRainbow; 07-27-2019 at 03:53 PM.
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Old 08-26-2019, 08:25 PM
fobos fobos is offline
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1. Tried to reset via Safe Mode w/ Networking --> didn't work
2. Tried plugging in a different USB port (3.1 / 3.0 / 2.0) --> didnt work

Wanted to mention what worked for me, and was too simple.

Installed latest iCue (v3.18.77) on my work laptop, plugged the K95 RGB Platinum keyboard on it, instantly recognized my default lighting profile (only use one atm), and all was fixed.

Plugged it back to my PC (hot-plug no problem, no PC restart needed) and everything worked fine. No firmware update was necessary as it already had the latest one.

Hope this method helps someone else.
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Old 09-29-2019, 03:28 AM
Pek75 Pek75 is offline
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How is there not a fix for this?
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Old 09-30-2019, 11:20 AM
enginblacks enginblacks is offline
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Default hi

I also have the same issue with k95 and harpoon wireless,
tried to update and everything showed like disconnected.
got a fail warning and all rgb on the keyboard stopped.
hope it gets fixed, good luck.
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Old 10-16-2019, 09:13 PM
Pek75 Pek75 is offline
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It’s been over a year that users have experienced this issue on one of the most expensive keyboards in the line. Shocking it is not addressed nor fixed.
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firmware, icue, k95 platinium rgb

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