dredknight Posted September 7, 2020 Share Posted September 7, 2020 (edited) Dear all, I started getting BSODs SYSTEM_SERVICE_EXCEPTION - ntfs.sys, on my system since I got the corsair CMSX16GX4M1A2400C16 on my Lenovo Y520. I ran some diagnostics: - Windows memory diagnostics - Memtest86 Both report issues with the corsair memory. When running tests with memtest I did the test with 2 memories in the following order: mem stick 1: SKHynyx - 8gb 2400T SA1-11 alone on slot 1 mem stick 2: the 16gb CMSX16GX4M1A2400C16 Test 1: both sticks in - many errors Test 2: only stick 1 on slot 1 - no errors during tests Test 3: only stick 2 on slot 1 - many errors (results are in memtest_results.jpg attached file). Why is the corrsair reporting so many errors :(. It is less than an year old. From what I see it is compatible with the PC configuration. Any advice will be appreciated! System specs: Motherboard: Intel Sunrise Point HM175, Intel Kaby Lake-H Processor: QuadCore Intel Core i5-7300HQ, 3300 MHz (33 x 100) Memory (part number): CMSX16GX4M1A2400C16 Video Card # 1: nVIDIA GeForce GTX 1050 Video Card # 2: Intel HD Graphics 630 Hard Drive # 1: Kingston SA2000M8500G Hard Drive # 2: ST1000LM035-1RK172 Edited September 7, 2020 by dredknight Adding system specs Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Art Posted September 7, 2020 Corsair Employee Share Posted September 7, 2020 Hi, The modules you have are meant to be used by themselves, do give individual modules a try to see if that helps!. If you have anything else we can help with, please reach out: support.corsair.com -Art Link to comment Share on other sites More sharing options...
dredknight Posted September 7, 2020 Author Share Posted September 7, 2020 Thank you for dropping a line Corsair Art! Even though the memory is giving memtest errors when working on its own I am currently testing it on its own. If such issue arise again I will contact support. One question - is it possible that memtest errors for Corsair appear because the second channel is empty? I noticed that all errors regard CPU 2 and sometimes CPU 0 addressing the space on the memory, but never CPUs 1 and 3. Link to comment Share on other sites More sharing options...
dredknight Posted September 9, 2020 Author Share Posted September 9, 2020 Hi everyone, Another memory mangement BSOD with Corsair only. Windows memory diagnostics says it is faulty too :(. Will contact my reseller and see what they can do. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Art Posted September 10, 2020 Corsair Employee Share Posted September 10, 2020 Hi everyone, Another memory mangement BSOD with Corsair only. Windows memory diagnostics says it is faulty too :(. Will contact my reseller and see what they can do. Sorry I didn't get back to you in time but seems like you'll need an exchange, unfortunately. Remember to contact us directly if you're outside of their exchange/return period. -Art Link to comment Share on other sites More sharing options...
dredknight Posted September 29, 2020 Author Share Posted September 29, 2020 Thank you Art, Reseller shipped it to authorized service but in nearby country (I think Romania?) so things are moving even though it will take some time :). Link to comment Share on other sites More sharing options...
Recommended Posts