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  #1  
Old 08-12-2019, 08:27 PM
Shnizzle Shnizzle is offline
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Default Advanced RMA - How Long Should It Take?

Hi all,

I paid for an advanced RMA to replace a noisy unit (surprise) back on the 5th.

The email I received stated "Your replacement product will ship out within 1 business day" but nothing seems to have happened since then.

What has been people's experience? Does it normally take this long?

Thanks

Stephen
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  #2  
Old 08-14-2019, 05:12 AM
parenek4 parenek4 is offline
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Quote:
Originally Posted by Shnizzle View Post
Hi all,

I paid for an advanced RMA to replace a noisy unit (surprise) back on the 5th.

The email I received stated "Your replacement product will ship out within 1 business day" but nothing seems to have happened since then.

What has been people's experience? Does it normally take this long?

Thanks

Stephen
Mine took over a month, living in Sweden. That was a terrible experience.
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  #3  
Old 08-17-2019, 12:41 AM
Shnizzle Shnizzle is offline
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Two weeks and counting.

Each time I call, I'm told it will ship in the next 24 to 48 hours.
Each time, nothing happens.
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  #4  
Old 08-24-2019, 05:52 AM
mylittleonepro mylittleonepro is offline
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It's a nightmare, I get sent instructions I'm told I must follow for the RMA, and then when I query because something doesn't look right I get told that of course those instructions dont apply. It's like support is a random action generator. I've just waited ages to receive what appears to be a blank cardboard box.

(2000788573 / 2000799704)
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  #5  
Old 09-04-2019, 06:11 AM
Shnizzle Shnizzle is offline
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Finally received it after just over a month and so many frustrating interactions with 'support' - although kudos to the people who finally pushed it along.
Although I did have 3 previous failed delivery attempts - UPS seems to be as dysfunctional as Corsair.

Naturally, it has the same problem as the previous 2 units and after 3 strikes I have had enough.
I will send the replacement back, try to find a capable technician locally to address the defective fan and then never have anything to do with Corsair ever again.
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