pepermen Posted June 4, 2018 Share Posted June 4, 2018 Hi. I recently had a problem with the blue LED of a key. First I thought that it had been burned or broken, but then I realized that it is unconfigured, since when selecting the key with blue color it only does not turn on, but several other keys do. The same does not happen with green and red colors. I wanted to know if you can reset the keyboard to its manufacturing version. Thank you very much. Some images that I took out of the key. http://forum.corsair.com/v3/attachment.php?attachmentid=33368&d=1528082446 http://forum.corsair.com/v3/attachment.php?attachmentid=33370&d=1528082508 http://forum.corsair.com/v3/attachment.php?attachmentid=33371&d=1528082524 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Lettuce Posted June 7, 2018 Corsair Employee Share Posted June 7, 2018 Can you try resetting the keyboard? Unplug the keyboard, hold down the ESC key, then plug in the keyboard while still holding down the key for 30 seconds. If that doesn't work I would suggest to create a support ticket and our technical support team can further assist you. Link to comment Share on other sites More sharing options...
pepermen Posted June 23, 2018 Author Share Posted June 23, 2018 i try but it did't work. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Hotpot Posted June 26, 2018 Corsair Employee Share Posted June 26, 2018 Hey, Sorry to hear that the soft reset didn't make a change. If you haven't done so, you should create a support ticket at this point so our technical support team can help you out further. Link to comment Share on other sites More sharing options...
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