dav461 Posted November 5, 2019 Share Posted November 5, 2019 Hello, I am unable to speak with any advisers via email, no one ever wants to consult or reply. Thankfully to Nick, I have send my headset back on 24th of October. Can I receive a status update please? Regards, David Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted November 5, 2019 Corsair Employee Share Posted November 5, 2019 Hello, I will reach out to the agent to get back to you on your ticket. Link to comment Share on other sites More sharing options...
dav461 Posted November 20, 2019 Author Share Posted November 20, 2019 So every time I want them to reply to me, I have to write here about it? One reply per week for 3 weeks already I still have no status of what’s happening with my headset. Last time I heard back from your team was on 16th and 6th of November. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted November 22, 2019 Corsair Employee Share Posted November 22, 2019 Hello, You shouldn't have to write on the forums to receive a reply back from the support ticket, but from what I am seeing is that there is an investigation that is still on going with our logistics team. I will help you by asking one of the agents to push your ticket through and get your RMA moved to the next step. Link to comment Share on other sites More sharing options...
dav461 Posted November 22, 2019 Author Share Posted November 22, 2019 Hi! I got that impression that this is how it works. Hopefully I’m wrong. Can you let me know what is the next step, how long it will take longest. And what is the step afterwards? I hope you understand my worries. Thank you. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted November 25, 2019 Corsair Employee Share Posted November 25, 2019 Hello, I understand, and I am sorry about what you're experiencing. I hope the agent is making sure everything is going well for you. Link to comment Share on other sites More sharing options...
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