k63 wireless Brand New K63WIRELESS Freezes after 3 - 10 seconds

I just unboxed my brand new corsair k63 that I was looking forward to very much. I was a little bit dissapointed it wasn't ice blue, but apparantely that version isn't available in the Netherlands. Anyway. On first use, I see that the keyboard is freezing after 3 - 10 seconds. It stops responding to any keypress and if I was pressing a key during the 'crash' that one keeps repeating.

 

The battery is fully charged and I have tried doing a factory reset. Please help.

Do a soft reset, IIRC the default settings on the KB for power savings is far too aggressive:

 

To reset a wireless keyboard:

 

Turn off your keyboard.

With the keyboard turned off, hold down the ESC key.

While holding down the ESC key, turn on your keyboard.

After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the reset is successful.

I have done that about 10 times now. Doesn't seem to work. I updated the firmware to 3.13 which was hard because the keyboard keeps losing connection. Doesn't seem to work. Please help. Why is corsair selling a broken keyboard?

Since it's new, return it for a replacement.

sounds weird but turning off the keyboards backlight fixes this issue at some point it stops getting upset by this and starts working fully again