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  #331  
Old 05-24-2020, 05:18 PM
Lixarius Lixarius is offline
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Heya everyone,

Last evening there was a patch for Dongle Firmware to v.0.16.80
After that it was still showing issues with flashing red light on dongle, but today I didn't get any issues with headset wireless connectivity at all.

For me, at least for now the issue is not showing up at all (tried many times, waiting for my headset to turn off automatically while not moving, then again turning it on).

EDIT:
This headset is my only Corsair product, so it's not forced by any other product update.
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  #332  
Old 05-26-2020, 11:39 PM
Hedobang Hedobang is offline
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just an update :

I have this headset since last yr, like others, i am bothered by the crackling sound.

but since ever i updated the dongle firmware to v.0.16.80, it never happened again, even with ICUE running.

I will leave the firmware version at is it now and won't upgrade.

will feedback again in a month time.
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  #333  
Old 05-27-2020, 02:40 PM
incufuni incufuni is offline
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Hi,

my dongle usb don't turn on the white light when i'm using them, Does anyone know how to activate it?
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  #334  
Old 05-27-2020, 03:30 PM
VoodooTank VoodooTank is offline
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Default 2nd Virtuoso SE... more issues

First set had horrible sound. Tested on multiple systems. Volume scroll wheel jumped up and down as well. Had it exchanged.

New set arrived. Sound is super horrible. VOID Elite sounds like a super expensive headset compared to this. To be honest, like the previous set, the sound is a little better than the cheap headsets they give on flights. I don't understand how this can be called HD with the terrible sound it produces. Games and music sounds like 128kbps encoded sound. This set, the sound breaks up and stutters when in wireless mode.

I am fed up... Corsair doesn't care to be honest, I tried their support multiple times.

Updated firmware on dongle and headset, forced updated again. Same issue... sound breaks up as if the signal is weak or something. Can someone maybe on the forum be so kind as to advise on what I can do?
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  #335  
Old 05-28-2020, 11:35 AM
BlackAlpha BlackAlpha is offline
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Some feedback that might be useful to others. I experienced issues too and it appears they were related to USB ports/mobo.

I had problems where sometimes the mic didn't work in wireless mode and sometimes when switching to the USB mode the sound and mic both wouldn't work. I had the USB cable/dongle plugged into a USB 2 port. I tried different USB 2 ports, I tried many different settings/drivers, all to no avail.

The issues went away after I plugged the cable/dongle into a USB 3 port. Everything has been working without any issues for quite a while now. So, it seems like switching to USB 3 fixed the problems.

My mobo is an ASUS P9X79.
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  #336  
Old 05-28-2020, 01:32 PM
VoodooTank VoodooTank is offline
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Quote:
Originally Posted by BlackAlpha View Post
Some feedback that might be useful to others. I experienced issues too and it appears they were related to USB ports/mobo.

I had problems where sometimes the mic didn't work in wireless mode and sometimes when switching to the USB mode the sound and mic both wouldn't work. I had the USB cable/dongle plugged into a USB 2 port. I tried different USB 2 ports, I tried many different settings/drivers, all to no avail.

The issues went away after I plugged the cable/dongle into a USB 3 port. Everything has been working without any issues for quite a while now. So, it seems like switching to USB 3 fixed the problems.

My mobo is an ASUS P9X79.
Thanks for the advice. Unfortunately in my case I still have the same stutter sound issue after using the back ports. Aorus X570 Pro. Glad you got it sorted though.
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  #337  
Old 05-28-2020, 06:55 PM
WeebTrash WeebTrash is offline
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Quote:
Originally Posted by WeebTrash View Post
Hey,
Just received my headset and within less than 10 minutes of use (on Discord, listening to Spotify and playing Runescape), the audio gets distorted and stays distorted until a restart of the headset (switch off and on again)

The worst its been is where the headset microphone continued working and then the sound completely cuts out so people can hear me but I can't hear anything.

I'm within eye shot of the receiver which is in the front USB port of my PC (less than 1 meter), it is also the only device in the front USBs.

I'm using the headset in wireless mode and its fully charged and updated and the distortion happens randomly with the applications above open.

Just wanting to know if there's a fix for this as some users have reported that buying another Corsair product and forcing a newer firmware on the dongle for the Virtuoso, appears to resolve the issue, as much as I like Corsair products I don't need another mouse at this time nor want to spend £50~ to resolve this.
Please see thread below:
https://forum.corsair.com/v3/showthread.php?t=192884

Hoping for a quick reply as I will be returning this product if this continues as for a £170 product this isn't that great customer experience.

Can supply more information if required

Update: after reading other peoples fixes, I've performed a clean install of iCUE and reinstalled the drivers for the headset
Seem fine listening to JUST audio (Spotify) as soon as I plug the microphone in less than 5 minutes later sound goes crackly
a reboot of the headset brings it back but then 5 minutes later it goes again

This is just unacceptable for a product of this cost, considering how long this has been going on for (October 2019) and there's no fix is crazy
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  #338  
Old 05-28-2020, 10:28 PM
Reinvented Reinvented is offline
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Quote:
Originally Posted by VoodooTank View Post
Thanks for the advice. Unfortunately in my case I still have the same stutter sound issue after using the back ports. Aorus X570 Pro. Glad you got it sorted though.
People keep complaining of issues when apparently they have been using the wrong ports. Those black ports are USB 2.0. You should be using it with 3.0. I've had literally 0 issues when using a powered USB 3.0 port. The only issue I had was with the light going off on the dongle, and turning red when using the headset again.

Now with the latest iCUE version, the dongle light doesn't even come on at all.
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  #339  
Old 05-29-2020, 12:04 AM
incufuni incufuni is offline
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Default Dongle

Quote:
Originally Posted by Reinvented View Post
People keep complaining of issues when apparently they have been using the wrong ports. Those black ports are USB 2.0. You should be using it with 3.0. I've had literally 0 issues when using a powered USB 3.0 port. The only issue I had was with the light going off on the dongle, and turning red when using the headset again.

Now with the latest iCUE version, the dongle light doesn't even come on at all.
I had the same problem with the dongle light (completely off) and i solved it reinstalling ICUE.
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  #340  
Old 05-29-2020, 11:18 AM
Exuro Exuro is offline
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Apologies if this has been reported before, I certainly couldn't find it anywhere. (Edit: Actually, I just found at least one user in this thread mentioning it!)

Originally I had no issues, but recently I've started having an issue with the volume wheel on my headset. When I try to adjust the system volume using my Virtuoso volume wheel, it just erratically changes up and down. I'm unable to get any consistent behaviour out of it. I'll try to nudge the volume down and it will rapidly jump from 100, to 12, to 0, to 85. It's very bizarre.

I've only had the headset for a couple of months.

Last edited by Exuro; 05-29-2020 at 11:20 AM. Reason: Noticed another user reporting a similar issue
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