Rdpruitt Posted November 30, 2018 Share Posted November 30, 2018 I just got a Dark Core SE and an k95 Platinum. iCUE is working really well, but I cant change my hardware profiles on my Dark Core. In iCUE, when my keyboard and one of its hardware profiles is selected, it has a tab that says 'Onboard Profiles'. but when my Dark core and one if its hardware profiles are selected, it doesn't show that tab. I can change my onboard keyboard profiles, and when I sign out of windows to the lock screen, the 3 onboard profiles work like the should. when I select one of my dark core onboard profiles and change its settings, (for example just change the color from rainbow to a static white) it seems to work, and the mouse and software show the new hardware profile, but when I close iCUE and sign out of windows, all 3 profiles are rainbow again and macros/keybindings don't save either. when I sign back in and reopen iCUE, it says the Hardware profile is a static white. What is happening? Can someone please help me? I hope this is all a user error from me being stupid, as that is easily fixable with your help but it might be an actual problem with the mouse. BTW:iCUE, Dark Core, and k95 Platinum firmwares are all up to date. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Hotpot Posted December 1, 2018 Corsair Employee Share Posted December 1, 2018 Hi! Thanks for letting us know about this issue. I'll pass this to our support team to see what is going on, this may be a firmware issue with the mouse and might have to be updated. Link to comment Share on other sites More sharing options...
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