xclock Posted June 17, 2014 Share Posted June 17, 2014 any update on this. thanks Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 17, 2014 Administrators Share Posted June 17, 2014 You created your ticket at 12:55 AM PST today, and posted this at 5:49 AM PST. Why are you bumping the ticket 8 hours after creating the ticket? If you need help ASAP, please call: 888-222-4346. Call using Skype and it'll be a free call. Link to comment Share on other sites More sharing options...
xclock Posted June 17, 2014 Author Share Posted June 17, 2014 thanks will do that and sorry about that. Link to comment Share on other sites More sharing options...
xclock Posted June 17, 2014 Author Share Posted June 17, 2014 RMA has been approved means i can send the faulty unit in? or must i wait for further instructions. thanks Link to comment Share on other sites More sharing options...
xclock Posted June 25, 2014 Author Share Posted June 25, 2014 ok this is very odd. DHL informed me on 24-6-2014 that shipment has been delivered and sign at 14:25 by (C BROWN) at RMA department but (Henry TS) updated the ticket at 18:34 that he hasn't received the shipment? is RMA and Customer service not working together???? please can someone help. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted June 25, 2014 Administrators Share Posted June 25, 2014 There's nothing wrong, you just have to be patient. It takes time between when something has arrived and it's checked into the system. Link to comment Share on other sites More sharing options...
xclock Posted June 25, 2014 Author Share Posted June 25, 2014 There's nothing wrong, you just have to be patient. It takes time between when something has arrived and it's checked into the system. this make me worried Created By: Henry TS (6/24/2014 6:34 PM) Dear Valued Customer, It still shows in our system that we are waiting to receive the unit. Do you have a tracking number? Link to comment Share on other sites More sharing options...
xclock Posted June 25, 2014 Author Share Posted June 25, 2014 so impatient sorry about that.... Link to comment Share on other sites More sharing options...
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