SaintGermain Posted November 7, 2011 Share Posted November 7, 2011 Hello, This morning I had a surprise, an aluminum plate covering a drive bay that is detached.:eek: My dealer asked me to send the entire case, what I find so silly it's just a bay that is involved. Is it possible to have a bay replacement please? Thank you. http://img411.imageshack.us/img411/3964/drivebay001.jpg Link to comment Share on other sites More sharing options...
Synthohol Posted November 7, 2011 Share Posted November 7, 2011 dont you need to remove 1 anyway for a cd/dvd drive? Link to comment Share on other sites More sharing options...
SaintGermain Posted November 7, 2011 Author Share Posted November 7, 2011 I use an external DVD player Asus SDRW powered by USB. Link to comment Share on other sites More sharing options...
Synthohol Posted November 7, 2011 Share Posted November 7, 2011 fair enough ;): you can request an RMA with the link on the left but in the comments screen specify you only need a drive bay cover and point a link to this thread :) make sure to list your complete contact info too. Link to comment Share on other sites More sharing options...
SaintGermain Posted November 7, 2011 Author Share Posted November 7, 2011 Thank you for your help.:sunglasse RMA procedures work with the people of France? Link to comment Share on other sites More sharing options...
Synthohol Posted November 7, 2011 Share Posted November 7, 2011 its global!! Link to comment Share on other sites More sharing options...
SaintGermain Posted November 7, 2011 Author Share Posted November 7, 2011 terrific :!: ::pirate:: Link to comment Share on other sites More sharing options...
SaintGermain Posted November 14, 2011 Author Share Posted November 14, 2011 How long must i wait for a response to my RMA request? I am in no hurry but I have nothing that tells me what I should do.:o: Link to comment Share on other sites More sharing options...
Synthohol Posted November 14, 2011 Share Posted November 14, 2011 please post your case/RMA# for better results :) Link to comment Share on other sites More sharing options...
SaintGermain Posted November 14, 2011 Author Share Posted November 14, 2011 I wish I could but I have received nothing. So I can not tell you.:o: Link to comment Share on other sites More sharing options...
Synthohol Posted November 14, 2011 Share Posted November 14, 2011 your case number was on the last page when you hit submit. check your junk mail folder for the auto reply, if its not there just create another RMA and post the case# here. Link to comment Share on other sites More sharing options...
SaintGermain Posted November 15, 2011 Author Share Posted November 15, 2011 I did not notice the RMA number on the back page. I checked my junk courier and I have no answers. Link to comment Share on other sites More sharing options...
Synthohol Posted November 15, 2011 Share Posted November 15, 2011 i it should have looked like this on the last page of the RMA request. just start another and post the case # Link to comment Share on other sites More sharing options...
SaintGermain Posted November 15, 2011 Author Share Posted November 15, 2011 Thank you for your help. Unfortunately I have not the same as you once my RMA request is complete. Follows: Your case has been submitted to Corsair Technical Support. A Technical Support Specialist will review your case, and will get back to you with further questions and/or suggestions. Technical support hours are 8AM to 6PM Monday through Friday. You can expect to receive a response within a maximum of 24 hours. You may close your browser to end your session. I have nothing else, no number. nothing at all. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 21, 2011 Corsair Employee Share Posted November 21, 2011 There should have a case # when received that message. Check your e-mail or maybe spam filter, might have gotten caught there. Link to comment Share on other sites More sharing options...
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