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  #1  
Old 12-17-2018, 03:59 AM
dipanjanforever dipanjanforever is offline
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Default RMA issue of Rm750x

hi
I'm having an issue with my 750x bought in 2016! Thing is after seeing all of the crazy builds on the internet I had my PSU wrapped with white vinyl & it was looking great & all but when I peeled it I also pealed the Serial Number with it (picture attached).
Now Kizen (Kolkata) is saying that it is out of warranty. I do have the bill, box which has the serial number intact.

Please Help me as I bought this PSU with hard earned money because of its warranty of 7 years which i cant avail now.
Attached Images
File Type: jpg IMG_20181217_125258.jpg (1.97 MB, 137 views)
File Type: jpg IMG_20181217_142429.jpg (1.41 MB, 77 views)
File Type: jpg IMG_20181217_142446.jpg (1,021.6 KB, 78 views)
File Type: jpg IMG_20181217_142326.jpg (1.39 MB, 76 views)

Last edited by dipanjanforever; 12-17-2018 at 05:03 AM.
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  #2  
Old 12-17-2018, 12:37 PM
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Corsair Wootaru Corsair Wootaru is offline
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Hello dipanjanforever,

Please create an account on support.corsair.com, and create a ticket.

On the ticket if you can please attach a copy of the bill, I will then use that information to contact Kaizen. For you to see what we can do.

Please let me know the ticket number here please.

Best,
Wootaru
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  #3  
Old 12-18-2018, 03:24 AM
dipanjanforever dipanjanforever is offline
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Hello Wootaru,
Thank you for looking into this matter. As per ur suggestion i've created a ticket #824486 .
Shall i take the PSU to kaizen again ?
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Old 12-18-2018, 08:12 AM
dipanjanforever dipanjanforever is offline
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Hello Wootaru,
Today i received this mail from IndiaService@corsair.com

"Dear Customer,

Sorry, It shall be out of warranty due to below policy.

EXCLUSIONS

This warranty does not cover problems or damage resulting from, but not limited to, any of the following:

Wear and tear associated with normal use
Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
Missing, altered, or otherwise unreadable serial number label, manufacturer model or part number label
Any improper operation, including any use not in accordance with any supplied product instructions
Connection to any improper voltage supply
Any other cause which does not relate to a product defect in materials or workmanship
Thank you,

Corsair Support"

Hope you can help in someway.

This is ridiculous , in social media & YouTube you guys encourage us to make good looking builds, but when we try to do anything like that our warranty gets void because of one FLIMSY STICKER.

Last edited by dipanjanforever; 12-18-2018 at 08:15 AM.
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Old 12-18-2018, 01:06 PM
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Hello dipanjanforever,

I have reached out to india service to see what we can do, I will let you know through the ticket once I get a response.

Thanks,
Wootaru
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  #6  
Old 12-19-2018, 12:36 PM
dipanjanforever dipanjanforever is offline
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hello Wootaru ,
Any thing ? Now you are my last hope !

Last edited by dipanjanforever; 12-19-2018 at 12:38 PM.
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  #7  
Old 12-19-2018, 06:02 PM
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Hello dipanjanforever,

I have went and talked to our Manager to get it approved as a one time exception to your PSU. India service should of got the email from us regarding it. Do not worry I will do my best to take care of this situation for you.

Best,
Wootaru
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Old 12-21-2018, 04:01 AM
dipanjanforever dipanjanforever is offline
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hey Wootaru,
Thanks for all the help . Today I went to kaizen and received the replacement PSU.
Attached Images
File Type: jpg IMG_20181221_124056.jpg (1.13 MB, 78 views)
File Type: jpg IMG_20181221_124225 (1).jpg (992.5 KB, 78 views)
File Type: jpg IMG_20181221_124102.jpg (1.13 MB, 62 views)
File Type: jpg IMG_20181221_124225.jpg (992.5 KB, 79 views)
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  #9  
Old 12-21-2018, 12:17 PM
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Hello dipanjanforever,

I am glad to be able to assist you on this. Have a wonderful day! :)

Best,
Wootaru
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