The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > iCUE Software

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 04-10-2019, 03:37 PM
logandzwon logandzwon is offline
Registered User
logandzwon's PC Specs
 
Join Date: Apr 2019
Posts: 4
POST ID # = 1001077
logandzwon Reputation: 10
Default iCue can't detect my h100i

Hello all,
I had only link installed, and link would see the h100i. From there I could change the light color. Then I uninstalled AI Suite 3, stoped the ASUS services, and removed the remaining files from program files\ASUA . Then I uninstalled link. After this I installed iCue. However, iCue does not see the h100i.

I tried the disable/enable on the USBXp driver. Still no joy.

I have exported the iCue logs and attached them here.

Can anyone help me?

Thank you!


Edit, this is a Corsair H100i pro https://www.corsair.com/us/en/Catego.../CW-9060033-WW

I also have a logitech gaming mouse with that software installed.
Attached Files
File Type: zip iclue.zip (25.7 KB, 10 views)

Last edited by logandzwon; 04-10-2019 at 04:48 PM.
Reply With Quote
  #2  
Old 04-10-2019, 06:15 PM
Corsair Calico Jack's Avatar
Corsair Calico Jack Corsair Calico Jack is offline
Corsair Employee
 
Join Date: Oct 2016
Posts: 578
POST ID # = 1001092
Corsair Calico Jack Reputation: 10
Default

I'd suggest performing a clean reinstall because the driver's are likely corrupted: https://support.corsair.com/app/answers/detail/a_id/77
Reply With Quote
  #3  
Old 04-10-2019, 07:31 PM
logandzwon logandzwon is offline
Registered User
logandzwon's PC Specs
 
Join Date: Apr 2019
Posts: 4
POST ID # = 1001098
logandzwon Reputation: 10
Default

I think ASUS AI Suite 3 was to blame. I reinstalled it, then removed it with Revo Uninstaller. Then same with iCue and LINK. Then install iCue. Now it working perfectly!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 03:46 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.