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  #1  
Old 08-27-2017, 04:46 PM
aturano aturano is offline
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Default One Pro RMA Day 10+ (Display Issue)

Hello!

I had to RMA a Corsair One Pro for an issue with Nvidia drivers crashing boot and giving a black screen.

At one point, I could only use the machine in safe mode. Not the greatest start to the month.

Although support staff is professional, kind, and informative I do not trust the "maybe repaired and sent back Friday or Monday" type of responses.

I feel like a beta tester that just had to give up his work computer; I do not game heavily but will use this computer for rendering, 3D animation, and supporting clients.

My ticket #610474.

I will be updating this thread Monday.

TY for any time you put into this issue.

-Drew
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  #2  
Old 08-28-2017, 01:51 PM
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Corsair Dustin Corsair Dustin is offline
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I totally understand your frustration. You were unfortunately caught with a problem that has affected a small batch of Corsair Ones where the PCI Express cable connecting the graphics card would actually fail somehow during shipment. It's very strange.

We will be in touch with you with a replacement as soon as we can.
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Old 08-28-2017, 09:01 PM
aturano aturano is offline
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Thank you for the assurance and the post back.
Sorry to hear about the PCIE batch issues.

...Can't wait to have that sexy beast in my life again.
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Old 08-29-2017, 01:51 PM
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We're working on it. :)
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