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Old 09-09-2018, 03:56 PM
davidm71 davidm71 is offline
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Default PSU burned out today - Warranty still cover?

Hi,

Today I pressed the power button on my Psu and heard a 'Sssst'! sound from inside the case along with some smoke and burned smell coming from my Ax1200. Tested the psu with a psu tester and it failed all tests. Luckily the machine is still working. Was able to get it going again with an old PC Power and Cooling PSU.

As I understand the warranty is 7 years. If I am 7 years a 9 days out I guess I have to buy a new one?

Thanks.
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  #2  
Old 09-09-2018, 05:48 PM
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DevBiker DevBiker is offline
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Quote:
Originally Posted by davidm71 View Post
Hi,

Today I pressed the power button on my Psu and heard a 'Sssst'! sound from inside the case along with some smoke and burned smell coming from my Ax1200. Tested the psu with a psu tester and it failed all tests. Luckily the machine is still working. Was able to get it going again with an old PC Power and Cooling PSU.

As I understand the warranty is 7 years. If I am 7 years a 9 days out I guess I have to buy a new one?

Thanks.
I'd go ahead and put in a ticket. What's the worst that can happen? They say that you are out of luck. Or ... who knows ... maybe you'll get lucky. Give it a shot; it can't hurt and you've got nothing to lose. Just make sure that you provide the original receipt.
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  #3  
Old 09-09-2018, 06:27 PM
davidm71 davidm71 is offline
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Thanks,

I already did. Thanks. Thinking of getting a new one warranty or not. Afraid a refurb rma would be a ticking time bomb. Thanks.
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Old 09-11-2018, 06:01 PM
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Corsair Mint Corsair Mint is offline
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Definitely go with the ticket, even a few days out, support will be more than happy to help out.
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Old 09-11-2018, 06:21 PM
davidm71 davidm71 is offline
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Default Got the go ahead

Corsair was nice enough to approve the rma so at this point I have to mail it back. Looking for a replacement though while its in Rma. Thanks.
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  #6  
Old 09-16-2018, 11:47 AM
TheTiesThatBind TheTiesThatBind is offline
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Corsair got one of the craziest support. It's literally out of this world. Well done to them.
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Old 09-18-2018, 07:03 PM
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Excellent, glad to hear support was able to help out.
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