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Old 09-03-2019, 01:01 AM
waldo15 waldo15 is offline
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Unhappy iCUE not working properly with ST100 (EQ, voice prompts, Surround not working)

Folks,

So I just upgraded to the latest iCUE version (3.19.120) and I have noticed that the software no longer is able to work properly with my ST100. Here's the current status:

Working
  • I can hear audio with my stereo headsets just fine.
  • Microphone works

Not working (they worked prior to 3.19):
  • EQ presents do not do anything. I have switched all the EQs that come with the software (FPS optimized, Bass Boost, etc.) and the audio does not change at all
  • I no longer get audio prompts from iCUE when I turn on/off my mic, my surround sound, etc.
  • I press the surround sound button to enable/disable it and nothing happens. I am not sure in which state my headphones are stuck, though windows reports an 8 channel audio device connected at all times

troubleshooting tried so far
  • Uninstalled software and cleaned registry
  • Unplugged the ST100
  • Installed the latest iCUE version
  • Rebooted machine
  • Plugged in ST100. It gets detected, I get audio from it but symptoms described above persist

System specs
  • MSI Z390I Gaming edge AC
  • Intel i7-9700K
  • Windows 10 latest updates installed (up-to-date to Sept '19)
Any idea or pointers to fix these issues is greatly appreciated
__________________
MSI MPGZ390I Gaming Edge AC
Intel i7-9700K (stock boost 4.9GHz)
EVGA RTX 2070 Super 8GB
32GB Corsair LP memory 3200
256GB M.2 Intel 760p SSD
1TB M.2 Western Digital Black SSD
Corsair SF600 power supply with PSlate custom cables
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  #2  
Old 09-03-2019, 09:35 PM
waldo15 waldo15 is offline
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Join Date: Aug 2007
Posts: 11
POST ID # = 1016755
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Default

Update: After much tinkering, I decided 3.19 was too much trouble to bear so I decided to uninstall everything and re-install previous version 3.18.77. I am back to full functionality where all voice prompts work, I can enable/disable surround sound at will and equalizer presets work as intended.

I would strongly recommend Corsair to fix whatever issues are messing this newest release.
__________________
MSI MPGZ390I Gaming Edge AC
Intel i7-9700K (stock boost 4.9GHz)
EVGA RTX 2070 Super 8GB
32GB Corsair LP memory 3200
256GB M.2 Intel 760p SSD
1TB M.2 Western Digital Black SSD
Corsair SF600 power supply with PSlate custom cables
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audio problems, equalizer, icue, surround, troubleshoot

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