vectisitch Posted April 12, 2013 Share Posted April 12, 2013 as title.RMA 6001029, i sent this off with another rma item 6002219 which says received. RMA 6001029 however says status is closed?? does this mean they have shipped my new part and closed the case or is there a problem? Link to comment Share on other sites More sharing options...
vectisitch Posted April 16, 2013 Author Share Posted April 16, 2013 is there anyone out there?? need to know whats happening on this case. it says case closed but i did'nt close it Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 17, 2013 Corsair Employee Share Posted April 17, 2013 The item is active even if the case is closed (it really isn't closed. Once you reply it re-opens). Item status is that it arrived in our hub so please give them 2-3 days to process your replacement. If you don't hear anything by then, contact our customer service so they can check to see what the delay is from. Link to comment Share on other sites More sharing options...
vectisitch Posted April 17, 2013 Author Share Posted April 17, 2013 well i am a very unhappy customer. did'nt expect this from corsair. they have denied my rma as the sticker on the drive has been ripped off. i had this drive supported by velcro in my case and it ripped the sticker off when i removed the drive. how does that make the warranty invalid?? the drive is in the warranty period as they are not 3 year old drives yet.pretty poor excuse if you ask me. this has soured my belief in corsair products:( Link to comment Share on other sites More sharing options...
Toasted Posted April 18, 2013 Share Posted April 18, 2013 Most to all drive manufacturers will have a bit of text on the label that will say "Warranty void if removed" or "Warranty void if any label/screw is removed or broken" etc. Link to comment Share on other sites More sharing options...
vectisitch Posted April 18, 2013 Author Share Posted April 18, 2013 my rma no 6002219 has been denied as the sticker has come off the drive. now thats a bit harsh as the sticker is not on the side with the screws so does not show that it's been tampered with in any way. a lot of people mount these drives with velcro in the ir case which is what i did so when i removed it the velcro took off the sticker. how does that make the drive unreplacable under warranty? i thought corsair was a much fairer company than that and i hope they will reconsider my rma as i had a lot of trouble with these drives when they first came out as a lot of people did but i stuck by corsair until they were fixed Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 19, 2013 Corsair Employee Share Posted April 19, 2013 If the drive is missing either of the hologram decals (to show its been tampered with) or if the front of the decal with the serial number is removed, the drive's warranty is voided. Our drives state this on the decal very clearly. We don't have issues with people using velcro on the drive and most do it on the botton of the SSD, not on the decals. There is nothing more that can be done unfortunately. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
vectisitch Posted April 29, 2013 Author Share Posted April 29, 2013 great. so even though the hologram stickers are in place and show the drive has not been tampered with, just because the front sticker is ripped corsair decide to rip me off and not honour the warranty which is why i bought corsair in the first place. oh well we live and learn. I WONT BE BUYING ANYTHING FROM CORSAIR AGAIN.great customer service that Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 29, 2013 Corsair Employee Share Posted April 29, 2013 The RMA# 6002219 was for a flash Drive not for an SSD and there is no hologram sticker on flash drives. Do you have the correct RMA#? Link to comment Share on other sites More sharing options...
vectisitch Posted April 29, 2013 Author Share Posted April 29, 2013 RMA 6001029 as in my first post. and i got a new flash drive which has arrived dead too. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 29, 2013 Corsair Employee Share Posted April 29, 2013 We have asked for a managers review of your issue with the SSD and I have also asked our customer service to replace the flash drive at our expense. Link to comment Share on other sites More sharing options...
vectisitch Posted April 29, 2013 Author Share Posted April 29, 2013 now thats what i expect from corsair. thankyou very much ramguy. after all the ssd has obviously not been tampered with .it's just that the velcro took the label off. and as for the flash drive. it just would not format.thanks again Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 30, 2013 Corsair Employee Share Posted April 30, 2013 I am sure that will get worked out; you should get an answer by tomorrow if you have not got one already. And I am sorry for the inconvenience. Link to comment Share on other sites More sharing options...
vectisitch Posted May 1, 2013 Author Share Posted May 1, 2013 still no answer about this RAMGUY. also the second rma 6002219/6010959 for my flash drive has been approved but i was told that corsair would cover the return costs and my printout says to attach postage??? Link to comment Share on other sites More sharing options...
vectisitch Posted May 2, 2013 Author Share Posted May 2, 2013 Ramguy, can you please chase this managers review up please. also the rma for my flash drive has been approved but i need to know how to send it with corsair covering the costs.cheers Link to comment Share on other sites More sharing options...
..AlLkNoWinG.. Posted May 2, 2013 Share Posted May 2, 2013 Vectisitich- I suggest checking other electronic products and I would guess majority name brand products have "void if removed" hologram or stickers. These stickers are there so people cannot rip off, modify, or change the product , not saying this is what your doing, but is standard practice or all electronics across the board. I am sure Corsair see's a ton of fraud merchandise coming through there RMA process and have to make sure at all costs they are not getting ripped off. Corsair is a well known company to have a great customer service vs. other companies, as they have taken care of me multiple times. Just be patient with them and expect delays due to the sticker being removed. -cheers! Link to comment Share on other sites More sharing options...
vectisitch Posted May 3, 2013 Author Share Posted May 3, 2013 ok this is now dragging on a bit too long. i have tried to contact customer services and got nowhere. i don't use skype. can someone please find out whats happening to the managers review of my ssd case. Also i need and advance postage paid slip to send of the second broken flash drive???? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 3, 2013 Corsair Employee Share Posted May 3, 2013 vectisitch I will send them another message but it should have been resolved already, I would suggest calling them by phone and see if they can take care of this and the automated response will have a shipping label with out postage paid. Pre-paid postage is not automatic and would have to be requested. Link to comment Share on other sites More sharing options...
vectisitch Posted May 4, 2013 Author Share Posted May 4, 2013 got an update on my rma for the flash drive. it said corsair have requested a call tag? not sure what this means. it says i may contact ups within 2/3 days to arrange a pick up. what is a call tag and what do i do this end Link to comment Share on other sites More sharing options...
vectisitch Posted May 6, 2013 Author Share Posted May 6, 2013 got the flash drive sorted,being picked up by ups. now as for the ssd, i still think corsair should replace this as i stated the hologram stickers were in place to show no tampering. still waiting to hear about a managers review on this. i can not seem to get through to customer service. Link to comment Share on other sites More sharing options...
vectisitch Posted May 9, 2013 Author Share Posted May 9, 2013 an update. corsair have honored the warranty on my ssd after all. i had to provide the original invoice. thankyou very much corsair ,this is why i choose corsair products over others. Link to comment Share on other sites More sharing options...
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