mart7mcfl7 Posted October 4, 2019 Share Posted October 4, 2019 (edited) Hi, I had 32g of matched ram X2 16gb in my Ryzen build. Everything running smoothly. I had to RMA 2x 16g and they returned me a different version. The old ram all used Hynix-MFR chip's and the new is some sort of budget B-die. The ram will not play nice with each other, I've been told by support that they don't guarantee what Ram they send back. Am I right in thinking this isn't acceptable? When I bought the Ram originally I made sure it was compatible with each other and my board. Now I have 16g of ram sitting on my desk unable to be used for the purpose I bought it for. Hopefully Corsair can reach out and sort this out, I don't mind returning my old ram or the new RMA for some hynix chip's, I know it sounds mad but I'd rather have Hynix-MFR instead of B-die i this situation... Other than this problem the support was good (up until now) Edited October 4, 2019 by mart7mcfl7 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted October 4, 2019 Corsair Employee Share Posted October 4, 2019 Do you have a ticket number to look into this and see if a an agent can further help you on this? Link to comment Share on other sites More sharing options...
mart7mcfl7 Posted October 4, 2019 Author Share Posted October 4, 2019 Do you have a ticket number to look into this and see if a an agent can further help you on this? Hi there, Sure, #2000818351 Thank you for looking into this for me. Link to comment Share on other sites More sharing options...
mart7mcfl7 Posted October 7, 2019 Author Share Posted October 7, 2019 Do you have a ticket number to look into this and see if a an agent can further help you on this? Any news Wootaru? I spoke with Corsair RMA support and it seems like they don't give a damn. I payed for 32gb of ram for my system, and the direct incompetence of Corsair means I can only use 16gb. If I wanted to use 16gb that's all I would have bought in the first place.... DO NOT BUY CORSAIR RAM - THE RMA PROCESS WILL SCREW YOU Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted October 8, 2019 Corsair Employee Share Posted October 8, 2019 I will see if there is another representative with a 2nd opinion on this ticket. Link to comment Share on other sites More sharing options...
mart7mcfl7 Posted October 8, 2019 Author Share Posted October 8, 2019 I will see if there is another representative with a 2nd opinion on this ticket. Hi, Can I ask why a 2nd opinion is needed? This is what happens to my system when I run the ram provided from the RMA. This is not on at all! http://i.imgur.com/10Uo6FS.jpg Link to comment Share on other sites More sharing options...
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