rphitman Posted December 2, 2005 Share Posted December 2, 2005 I recently purchased a 2 x 1GB set of TwinX Matched Pair memory sticks from you guys but when i received them they do not function. I used the memory configuration tool that you have on the site. I know that the most common ram for my board is PC 2100 but with my current configuration i was running into situations where i was low on RAM (My system specs are listed below). Based on this tool i went to the bottom of the page and scrolled through the other compatible RAM options and found the set i later purchased (Label on RAM stick: CMX1024RE-3200). Problem Encountered: After receiving the RAM i removed the old stuff (2 x 512 pair) listed below and installed the new PC3200 stuff in the same slots figuring this would be the most likely place for it to function (I believe it is slots 1 & 2 I don’t remember off the top of my head). I then powered up the computer to receive nothing at all......and I do mean nothing. No beeps, no boot screen, just blackness and the sound of all my hardware. After X amount of time my monitor would just turn off and still no response. I then tried the ram in the other two slots (3 & 4 I believe) to no avail just the same result. I then removed the new RAM replaced the old and the system booted up as normal. Is this a compatibility problem, Dead RAM or is there some other thing i can check for you that i might have forgot. PC Specs Processor Model: 2x AMD Athlon MP 2800+ Mainboard Mainboard: TYAN S2469 THUNDER K7 PRO BIOS Version: v1.08 (latest version as posted on Tyan website on 4/15/04) Total Memory: 1023MB ECC DDR-SDRAM Registered Video System Adapter: RADEON X700 Pro or Nvidia Quatro 750XGL (graphics card and subsiquent driver use is dependant on if i am doing everyday use/gaming or 3D solid modeling work) Physical Storage Devices Removable Drive: Floppy disk drive Hard Disk: SEAGATE ST373307LW SCSI Disk Device CD-ROM/DVD: CD ROM DX-CDR100 CD-ROM/DVD: SAMSUNG CDRW/DVD SM-352N Operating System(s) Windows System: Microsoft Windows XP/2002 Professional (Service Pack 2) :sigh!: Link to comment Share on other sites More sharing options...
rphitman Posted December 6, 2005 Author Share Posted December 6, 2005 Does anyone have input on this.....?? This is an attempt to bump this thread back towards the top as it is getting burried and not getting answered. Side note: your phone tech line is rather annoying as when it doesnt ring into someone right away you get looped through the whole 10 min automated system again :evil: :evil: :evil: just something i experianced today as i tried to contact someone for 40 min using the phone number posted in the contact us tech support section. Thanks and sorry but im getting to the point of frustration here. Link to comment Share on other sites More sharing options...
Wired Posted December 6, 2005 Share Posted December 6, 2005 Odd, should've gotten to the automated system waaaaayyy before that. Link to comment Share on other sites More sharing options...
rphitman Posted December 6, 2005 Author Share Posted December 6, 2005 OH i got the automated system LOTS of it........just couldnt get it to put me on hold to actually get to speak to someone in tech support.......it would almost get there and then after like 4 rings bump me back two menus and i would have to work all the way back to where i should have rang into someone again. Ok that was a long run on but you get the point. Link to comment Share on other sites More sharing options...
Wired Posted December 6, 2005 Share Posted December 6, 2005 Meh, meant you should've gotten the voice mail way before that. Link to comment Share on other sites More sharing options...
rphitman Posted December 6, 2005 Author Share Posted December 6, 2005 Yea i dont know what was up with it. Is there a more effective way to call in? I will try again im pretty persistant as you can tell lol. Especially when im having a hard time working on these 3D solid Models. thanks for the input wired... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 6, 2005 Corsair Employee Share Posted December 6, 2005 I am sorry but this MB will only support PC-2100 memory and these modules should not have been listed. Please look up your system on our memory configurator and use a module that is listed, should be a PC-2100 module. Link to comment Share on other sites More sharing options...
rphitman Posted December 6, 2005 Author Share Posted December 6, 2005 Because this RAM was inproperly listed my next question are you going to fix your website to properly display only PC2100 for this motherboard. I must now contact Newegg and attempt to return this RAM and or exchange it for the 2gig of 2100 RAM and get a refund for the excess money on top of that. EDIT: after looking into this with newegg i must now pay to ship it back and pay a 15% restocking fee. Then they will send me my remaining money back. So that i can turn around and purchase the correct RAM. They do not offer exchanging of the RAM so that i may get the correct stuff. Is there any pull that corsair has on this due to the RAM being listed as a compatible product on your website? Link to comment Share on other sites More sharing options...
rphitman Posted December 6, 2005 Author Share Posted December 6, 2005 Ok now that i just found out that i can not return this ram to newegg i can only replace it with the same exact incompatibile RAM (i looked into their RMA options and refund is no longer avalible only replace with same). I ask you guys the following question: Can you exchange it for two gig of PC2100 so that i may cut my losses here? Hopefully you will be able to give me some good news here of some kind or another. Thanks for your patience on this situation. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 6, 2005 Corsair Employee Share Posted December 6, 2005 Please call us at 888-222-4346 then choose option "2" at the main menu and ask to speak with Ram Guy and I will help you get this resolved ASAP. Link to comment Share on other sites More sharing options...
rphitman Posted December 6, 2005 Author Share Posted December 6, 2005 I called in and got the voice mail RAM GUY hope to hear from you or someone soon. Thanks for working with me to get this resolved, it is much appreciated. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 7, 2005 Corsair Employee Share Posted December 7, 2005 I did not get the message, but our Tech support has left for the day. You should get a call back tomorrow morning. Link to comment Share on other sites More sharing options...
rphitman Posted December 7, 2005 Author Share Posted December 7, 2005 Ok thanks again RAM GUY. Link to comment Share on other sites More sharing options...
rphitman Posted December 8, 2005 Author Share Posted December 8, 2005 I still was not contacted RAM GUY so i will call in and leave another message around 8 am your time. EDIT: Call was placed at 10am PST. I left a message on the voice mail system as i was not able to get ahold of anyone to forward me to your extention. Thx. Link to comment Share on other sites More sharing options...
rphitman Posted December 9, 2005 Author Share Posted December 9, 2005 Ok another day gone by and another message on the tech support voice mail. What is the next step here RAM GUY im getting frustrated again because i have now sent in two calls to the system with absolutly no replys by phone.... :mad: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 9, 2005 Corsair Employee Share Posted December 9, 2005 All of the messages have been called back and you should have got a call back by now. We did have a few that left the wrong number the name was Alex is that you? If so please call again and leave us a new number or email it to us at Ramguy@corsairmemory.com Link to comment Share on other sites More sharing options...
rphitman Posted December 9, 2005 Author Share Posted December 9, 2005 Yes Alex is me........I have sent the Number to the e-mail you posted........the number is my cell phone and it is always on me. Link to comment Share on other sites More sharing options...
rphitman Posted December 9, 2005 Author Share Posted December 9, 2005 I was just contacted thank you very much. I was transfered to another department and was told they should be able to help me out. Customer Support i think it was. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 9, 2005 Corsair Employee Share Posted December 9, 2005 Good deal, sorry you had so much trouble, please let me know when you get the new modules and how you make out! And I am sorry I was in a meeting when you called, but I had one of best people try to help you. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.