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  #1  
Old 08-13-2018, 04:09 PM
MMKulakov MMKulakov is offline
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Woah! not working after iCue update...

Sorry for my English.
Latest iCue update basically killed my keyboard. Firstly, iCue couldn't recognize it, and after reboot it's totally dead (although windows makes a sound when i plug it in/out)

It's unresponsive and soft reset doesn't work either.

Waiting for ticket support answer 04 aug/2018

keyboard CH-9101020-RU

I hope that you will help me and give me the firmware file .bin

Again sorry for the bad English

Last edited by MMKulakov; 08-13-2018 at 04:14 PM.
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  #2  
Old 08-13-2018, 06:27 PM
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Corsair Hotpot Corsair Hotpot is offline
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Hi,

You can get a firmware file from our Tech support team by making a ticket on our support website.

http://support.corsair.com
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  #3  
Old 08-13-2018, 07:21 PM
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Corsair Calico Jack Corsair Calico Jack is offline
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iCUE can't kill a keyboard in the way you're describing. What's your ticket number, we can try uploading the file through there.
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Old 08-14-2018, 01:19 AM
MMKulakov MMKulakov is offline
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Tickets: 762554
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  #5  
Old 08-14-2018, 01:21 AM
MMKulakov MMKulakov is offline
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everything worked fine for me, but after reinstalling windows and updating programs, the keyboard works only in BIOS mode
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Old 08-14-2018, 01:58 PM
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It sounds like CUE may have installed incorrectly, or the driver was misapplied.

- Please make sure to install all updates for Windows.
- Uninstall the CUE software.
Please locate your Appdata folder, and delete the 2 Corsair folders in the Local and Roaming folder.
- Run CCleaner: https://www.piriform.com/ccleaner/download
- Run CCleaner's Registry Cleaner
- Restart your computer
- Reinstall CUE.
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  #7  
Old 08-14-2018, 02:43 PM
MMKulakov MMKulakov is offline
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made as wrote, did not help.
NEW TICKETS 766726
help me get the firmware file!


Last edited by MMKulakov; 08-14-2018 at 04:06 PM.
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  #8  
Old 08-14-2018, 04:14 PM
MMKulakov MMKulakov is offline
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A valid proof of purchase is required for a warranty claim. Please attach a proof of purchase document (e.g. receipt or invoice) as a photo, screenshot, or PDF. This will enable us to approve your RMA as quickly as possible. Feel free to add any other documents that may help in the troubleshooting process.

this is a gift, what to do in this situation? I have no warranty checks, only box, keyboard and instructions on 2 brochures

working with the keyboard only in the BIOS mod, you can forget about it and save up for a new keyboard (

Last edited by MMKulakov; 08-14-2018 at 04:20 PM.
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  #9  
Old 08-15-2018, 03:32 PM
MMKulakov MMKulakov is offline
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problem solved, thanks for zero help from administration and technical support
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