The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > iCUE Software

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 05-11-2019, 09:08 AM
Troyhe98 Troyhe98 is offline
Registered User
Troyhe98's PC Specs
 
Join Date: Mar 2015
Posts: 27
POST ID # = 1004238
Troyhe98 Reputation: 10
Exclamation iCue Crashing for Dashboard

Every time I click on the Dashboard within iCue the program crashes. I am using the most recent version of iCue (3.15.101),but this has happened with every version since I started using it 6+ months ago. All my Corsair firmware devices are up-to-date, Windows 10 Pro is up-to-date (v10.0.17763 Build 17763) and I don't see any issues in device manager. I have also uninstalled any/all other hardware monitoring solution (eg. CPUID, HWMonitor, etc.).

I would like to try a complete uninstall of iCue, but I don't want to loose any of my custom settings/profiles I have. How do I back those up and reimport them? I am hoping a clean install will fix the problem.

Any other suggestions would be appreciated.
Reply With Quote
  #2  
Old 05-11-2019, 09:24 AM
c-attack c-attack is offline
Registered User
c-attack's PC Specs
 
Join Date: Jun 2014
Posts: 9,360
POST ID # = 1004242
c-attack c-attack Reputation: 107
Default

Go to C:Users/(name)/App Data (hidden folder)/Roaming/Corsair and copy that entire folder to the desktop or other safe location. Inside the Corsair folder is the iCUE folder and within that is all of your settings, images, etc. After installing the program again, drop the Corsair folder back into the Roaming folder before starting iCUE.

However, I have some concerns the issue may be related to something in your settings. The "dashboard crash" thing is not a common issue and for it to continue through all this time likely means the bug/glitch/error is being copied into each new version of iCUE from your saved settings. You might see what happens before dropping the Corsair folder back in. You might be able to surgically remove the dashboard set-up file, but I need to verify which one to delete.

**Make sure you reboot after uninstalling the current iCUE and before installing the new one.

Last edited by c-attack; 05-11-2019 at 09:32 AM.
Reply With Quote
  #3  
Old 05-11-2019, 10:40 AM
Troyhe98 Troyhe98 is offline
Registered User
Troyhe98's PC Specs
 
Join Date: Mar 2015
Posts: 27
POST ID # = 1004249
Troyhe98 Reputation: 10
Default

Quote:
Originally Posted by c-attack View Post
Go to C:Users/(name)/App Data (hidden folder)/Roaming/Corsair and copy that entire folder to the desktop or other safe location. Inside the Corsair folder is the iCUE folder and within that is all of your settings, images, etc. After installing the program again, drop the Corsair folder back into the Roaming folder before starting iCUE.

However, I have some concerns the issue may be related to something in your settings. The "dashboard crash" thing is not a common issue and for it to continue through all this time likely means the bug/glitch/error is being copied into each new version of iCUE from your saved settings. You might see what happens before dropping the Corsair folder back in. You might be able to surgically remove the dashboard set-up file, but I need to verify which one to delete.

**Make sure you reboot after uninstalling the current iCUE and before installing the new one.
@c-attack, your concern was validated! I uninstalled iCue, but kept user settings and the issue persisted. When I uninstalled iCue and deleted all user settings, the dashboard no longer causes iCue to crash. Interesting enough, I copied the entire C:Users/(name)/App Data (hidden folder)/Roaming/Corsair into the fresh install and there is no longer any crashing.
Reply With Quote
  #4  
Old 05-11-2019, 11:50 AM
DevBiker's Avatar
DevBiker DevBiker is offline
CORSAIR Beta Team
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 7,647
POST ID # = 1004261
DevBiker Reputation: 88
Default

Hmmm ... it's odd that you copied the old files back and there's no longer any crashing. But good - I won't argue with it.

If ever you want to just wipe out the Dashboard settings, they are stored in the widgets folder in the widgetsMetaData file.
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Reply With Quote
  #5  
Old 10-17-2019, 05:03 PM
SiD-P SiD-P is offline
Registered User
SiD-P's PC Specs
 
Join Date: Aug 2017
Posts: 15
POST ID # = 1021597
SiD-P Reputation: 10
Default

Thank you guys for this.

Was having the very same issue. I deleted the widgetsMetaData file and problem solved.
Reply With Quote
Reply

Tags
dashboard crash, dashboard freeze, icue crashing

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 10:15 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.