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Petition to Corsair Support!! [Please Sign]


darkgaro

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I have prepared a following letter to Corsair , if you are suffering from same SSD problems as I, Please please sign this petition by replying to this post.

 

We need Corsair to pay attention to us.

 

----------------------------------

 

To : Corsair Support

 

We own one or more of your Force Series 3, Performance 3 and/or Force Series GT drives which have well documented and known problems.

 

On your forums you can see numerous accounts of users complaining about same issues over and over. Some of those issues include: Random BSOD, Random Computer Freezing , Random SSD Disappearance ... etc.

Many of us have tried various different possible fixes including the firmware update, but without any success in resolving the problem.

 

There seems to be something wrong with these SSD and we believe that Corsair Support is not doing enough in resolving these issues.

 

Your customers have a right to a properly working drive, after all we have paid for it.

 

We , the customers request that Corsair do the following:

 

1) Issue an immediate public statement explaining what Corsair is doing to remedy this issue and promise to give us ongoing weekly public status updates until the issue is fully resolved.

 

2) Give us an option to exchange the broken drive for another model that is actually working or to give us a full refund.

 

I ___[NAME]___ agree with the following statement by signing this petition.

 

------------------------------

 

For those who think that I haven't already tried every possible fix read my other post.

http://forum.corsair.com/v3/showthread.php?t=98408

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i do NOT agree.

one should first apply all advised configuration settings and than start complaining..

 

cheers,

Jerome.

 

We have Jerome. We have. Why do you think we are doing this? If you dont agree then dont post. I have tried all the suggested configs and nothing seems to work. Still getting freezes, bsod. They arent as frequent as some users, but im still getting them.

 

Im sure this thread will get deleted anyways.

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2) Give us an option to exchange the broken drive for another model that is actually working or to give us a full refund.

 

 

No one has ever been denied the option of an RMA. You certainly don't need a petition for that. If you want a replacement drive, there is an RMA link on the left side of every forum page.

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I'd follow up on said petition if I had any type of hope that Corsair would actually follow up on it. While giving this specific mishap may make Corsair actually do something about it, I'd say the vast amount of negative critique and the large library of threads consisting of just that should be enough to any company to, quite frankly, give a ****. I'd love to RMA my drive, had it not been for the countless number of posts of people claiming that they've set numerous of drives back, not to mention Corsair whom insists on acting clueless as to what's actually wrong with these drives - rendering any RMA pointless.

 

I contacted the National Board for Consumer Policies in Sweden last week, and they're going to investigate the matter. While I'm unsure of their specific methods of doing just that, I provided a long list of examples and feedback regarding said drives that ought to be enough for them to call it off the market. You know, as it should've been in the first place.

 

Oh and Corsair; There's no feeling like bluescreening during the BF3 beta. Keep up the good work.

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I don't understand this. If you are having so much trouble with your drives, why don't you RMA it until you have a working one?

 

In the EU, retailers/manufacturers are responsible to repair a defective product, e.g. by replacing the product. They have the right to do this twice. If the same product is defective for the third time, you can demand a refund. I don't know the laws regarding warranty rules in the US (or anywhere else outside EU), but isn't there something comparable?

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We have Jerome. We have. Why do you think we are doing this? If you dont agree then dont post. I have tried all the suggested configs and nothing seems to work. Still getting freezes, bsod. They arent as frequent as some users, but im still getting them.

 

Im sure this thread will get deleted anyways.

 

surrrrrreeee ...NOT....

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No one has ever been denied the option of an RMA. You certainly don't need a petition for that. If you want a replacement drive, there is an RMA link on the left side of every forum page.

 

I already RMA-ed once , how many more times do I have to RMA to get the working one ? Some of the customers on the forum here have RMA-ed more then once and still having the same issues.

 

Yellowbeard why not tell us exactly what is Corsair planing on doing to fix this growing problem with the Drive?

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No one has ever been denied the option of an RMA. You certainly don't need a petition for that. If you want a replacement drive, there is an RMA link on the left side of every forum page.

 

2) Give us an option to exchange the broken drive for another model that is actually working or to give us a full refund.

 

We do need a Petition for this as the underlying issue / root cause has not been addressed and replacement drives sent back from RMA aren't working. This is costing people time and money.

 

My original drive worked flawlessly for 7 months in my system before it began to fail and BSOD. Up until then I recommended these drives to everyone. NO hardware changes were made in that time period.

 

I have been working with support for weeks and have followed every suggestion, BIOS updates, cable changes etc (even though some of some of the suggestions would be like your mechanic suggesting you check your tyre pressure when you have engine failure...)

 

I have already paid $50 (Traceable + Insured) to send my drive back from Australia to Taiwan. The 'refurbished' drive I received back lasts longer but still BSODs. Support is now suggesting I RMA the drive again!!!! It didn't work the first time, why would I spend another $50 doing this again. I have tried the drive in a completely different system. Same result the drive disappears before I can complete installing Windows 7.

 

I need a solution, either a brand new drive that works or a refund.

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No one has ever been denied the option of an RMA. You certainly don't need a petition for that. If you want a replacement drive, there is an RMA link on the left side of every forum page.

 

Regardless of what you want, be it an RMA, a different series SSD, or a refund, you MUST have an RMA to do so. Once you start the RMA process, you can discuss your options with CUSTOMER SERVICE. This is completely up to CS to decide, not tech support. We cannot do it here from the forum.

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I cba1986 agree with the following statement by signing this petition.

 

We know that we have the option to RMA.

But we as costumers feel dissapointed that nobody give a us an straighty answer of what is going on with this problem. I don't want to RMA my disk until i get lucky.

 

Yesterday out of the blue my system crash and i get the 0xF4 BSOD.

 

Seriously guys. If this problem has no solution, please tell us, to know that we must avoid SandForce SSD for good.

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Well. I really hope that you are right.

 

But problems with the 2281 controller still exists, there is no point of denying it. Several companies are having similar issues with their SSD's.

 

But i repeat. I hope that you are right.

 

Sorry for my bad english.

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We need Corsair to pay attention to us.

 

Corsair was the first to announce they were looking for solutions and present an alternative to solve them. Their team is very active on the forum and they are listening to people who have problems. I'm not sure this is the case for everyone in the concurrent also affected by the same problems if they use the same controller.

I'm not a blind fan, but your words are not right.

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I'm not siding anyone, but I think Corsair's problem is because they have limited option to solve the problem themselves. Other than trying to tweak an existing firmware to alleviate the problem, they are basically waiting Sandforce to completely address the issue.

I believe they have pursued Sandforce on this matter (like other companies), but the fact is Sandforce has too limited resources (either financial/technical/experience) to test out so many different hardware combinations. It's been overwhelmed by its own sudden success. Unlike Samsung or Intel, they have all the resources available to produce a "more mature" product before launching...hence less problems & better compatibility. I think Sandforce is in a state of chaos themselves now, confused with what & how to solve all the reported problems. They might even be scratching their head as we speak . :confused:

 

Just my opinion.

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There is no single underlying "problem" per se. The firmware fix resolved the issues for most users. If you are still having issues after an RMA OR after an RMA and complete and thorough troubleshooting, START AN RMA.

 

There might not be a single underlying problem but there is definitely few of them which are dominant!

 

Here is one Dominant issue example:

Random SSD disappearance and/or Random BSOD is complained by users in all of these posts:

 

http://forum.corsair.com/v3/showthread.php?t=98941

http://forum.corsair.com/v3/showthread.php?t=98878

http://forum.corsair.com/v3/showthread.php?t=97775

http://forum.corsair.com/v3/showthread.php?t=99224

http://forum.corsair.com/v3/showthread.php?t=97784

http://forum.corsair.com/v3/showthread.php?t=98617

http://forum.corsair.com/v3/showthread.php?t=98096

http://forum.corsair.com/v3/showthread.php?t=98408

http://forum.corsair.com/v3/showthread.php?t=96401

http://forum.corsair.com/v3/showthread.php?t=98926

http://forum.corsair.com/v3/showthread.php?t=98730

http://forum.corsair.com/v3/showthread.php?t=97971

http://forum.corsair.com/v3/showthread.php?t=98359

 

The list goes on and on ...

 

There is definitively a pattern there.

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I believe they have pursued Sandforce on this matter (like other companies), but the fact is Sandforce has too limited resources (either financial/technical/experience) to test out so many different hardware combinations. It's been overwhelmed by its own sudden success. Unlike Samsung or Intel, they have all the resources available to produce a "more mature" product before launching...hence less problems & better compatibility. I think Sandforce is in a state of chaos themselves now, confused with what & how to solve all the reported problems. They might even be scratching their head as we speak . :confused:

 

Completely agreed!

 

 

We know that we have the option to RMA.

But we as costumers feel dissapointed that nobody give a us an straighty answer of what is going on with this problem. I don't want to RMA my disk until i get lucky.

 

What is the point in this? How can you know, that an RMA'ed drive won't get you lucky? Because other people said, that the replaced drive is still having issues? That does not necessarily mean this will happen to you.

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If happens?

I don't want to stay two or more weeks without my PC.

The issue exists. There is no point in denied it. People are avoiding SandForce SSD for a reason. I buy this drive thinking. "Well, the problem is gone". I guess i was wrong.

 

And other companies are still releasing updates to their "old" and cheaper drives to make them faster than mine. Makes me more dissapointed.

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