sabarret Posted March 1, 2013 Share Posted March 1, 2013 I'm writing to find out about the RMA listed above. The support page shows the item as not being received, however it lists one item received. In addition, tracking shows this drive being delivered on February 19. Please let me know the status so I can get this system rebuilt. Thanks, Scott Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 4, 2013 Corsair Employee Share Posted March 4, 2013 Your RMA was received in the system on the 1st of March so I would expect it to be processed today and you should get a conformation with in the next 24-48 Hours. If not I would suggest calling our customer service by phone. Link to comment Share on other sites More sharing options...
sabarret Posted March 4, 2013 Author Share Posted March 4, 2013 Thanks for the update. Link to comment Share on other sites More sharing options...
sabarret Posted March 8, 2013 Author Share Posted March 8, 2013 Wow. Just got off the phone with customer service and apparently there isn't tracking information being updated on the status of this unit because the replacement is being shipped from Taiwan. Nowhere did it say this in my status updates on your system, I only got a 3 day select notice from UPS with a delivery date of Mar 8. The drive failed on Feb 10. If I would have known it would take a month to get a replacement, I would have just ordered a new one from Amazon. I would have had it on Feb 12. I can't say I'm too happy... Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 9, 2013 Corsair Employee Share Posted March 9, 2013 I am sorry about that, but did you speak to our customer service about that? Link to comment Share on other sites More sharing options...
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