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  #1  
Old 10-22-2017, 07:04 AM
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Default Corsair One Pro - Disappointed Review (Is it even worth it?)

Hi all,

I'm from Singapore, I have purchased 2x Corsair One Pro from AMAZON couple of months back. Let's share what I have personally experienced so far in less than 3 months.

Proof of Purchase for both Corsair One Pro.
https://imgur.com/a/WhxRL

(1) Corsair One Pro 1080Ti
CORSAIR ONE PRO Compact Gaming PC, Liquid-Cooled Intel i7-7700K, Liquid-Cooled GTX 1080 Ti, 480GB M.2, 2TB HDD, 16GB DDR4

(2) Corsair One 1080
CORSAIR ONE PRO Compact Gaming PC, Liquid-Cooled Intel Core i7-7700K, Liquid-Cooled GTX 1080, 480GB SSD, 2TB HDD, 16GB DDR4

(1) With the 1080Ti, the fan was super noisy when it arrives and the computer freezes & turn off itself every time I play a game. I try to reinstall the window but this problem persist. I haven't spend much time with this rig as I'm so busy in real life, I'd presume with a price tag like this, I shouldn't have so much of this trouble. I work from 9am-9pm only to spend few hours for gaming each night.
I have sent 1080Ti back to Corsair and see what happen this week, hopefully they can fix it. The support and very supportive throughout the journey.

Proof of sending 1080Ti back to Taiwan, yesterday, their repair shop.
https://imgur.com/a/bED3Q

Proof of noise fan on the 1080Ti recorded back in August, when I got the Titan version. I was so disappointed.
https://vimeo.com/234135379
Unable to turn on the Ti after reseting PC due to unexpected freezes.
https://imgur.com/a/6iNcq


(2) With the 1080, the fan is so quiet it's perfect as advertised, but it has a common issue, It freezes every time I play a game, as if it is a blue screen.
Fail to mention: every video I play online, like you tube. The fps is always buggy, every time I try to watch video, there are many glitches with the graphics.
I'm disappointed because Razer gears and laptop / desktop doesn't do this to me before.

This is the Diagnostic Log for my 1080 ver.
I will send a ticket to Corsair once the 1080Ti is fixed. but this is just very terrible.
It is okay for daily work and office work, but when it comes to games it blue screen out. Please can anyone check the log what is going on?

https://imgur.com/a/6MFp4
https://imgur.com/a/Khqi6
https://imgur.com/a/Tualp

Are there anyone that is experiencing the same problem?
& does anyone know what is causing the problem?? Any PC expert can help me out here? Much appreciated any posts and response to this.

P.S. One thing I must say though, the support is helpful, for the TI version, they are willing to send a package label for me to send the item back for check up, hope everything is well.

My other PC I still need it for work, hence I will send back to Corsair for check up after the 1080Ti is back home.

Last edited by wseira; 10-22-2017 at 07:11 AM.
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  #2  
Old 10-23-2017, 12:40 PM
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It sounds like you're getting hit with the same issue that we wound up doing a channel recall on.

The 1080 Ti system sounds like it's having a heat issue, so that definitely needs to be replaced.

On your 1080 unit, have you tried going into BIOS and setting the PCIe to Gen 2? That may solve your problems or at least get the system stable enough that you can use it until a replacement becomes available.
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  #3  
Old 10-25-2017, 12:31 AM
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Quote:
Originally Posted by Corsair Dustin View Post
It sounds like you're getting hit with the same issue that we wound up doing a channel recall on.

The 1080 Ti system sounds like it's having a heat issue, so that definitely needs to be replaced.

On your 1080 unit, have you tried going into BIOS and setting the PCIe to Gen 2? That may solve your problems or at least get the system stable enough that you can use it until a replacement becomes available.

Thank you for your prompt response Dustin:

For 1080Ti Unit, your staff team is doing some repair now in Taiwan, so hope everything is good.

For 1080 Unit, I just changed to PCIe to Gen 2. Haven't really try to do some serious gaming until later next week, I will post any blue screen if it happens again.
The difference of Gen 2 & 3 differences are almost double the prformance
But I'm curious to why the support had to tell their client to downgrade their system to Gen 2.
This is not a solution to this case, consumer are not allow to use their PC on at their fullest potential?

Once the 1080Ti arrives, I will send 1080 unit in for check up.
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  #4  
Old 10-25-2017, 01:32 PM
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Running your graphics card at PCIe Gen 2 does not appreciably reduce performance. Some games see ~2% performance loss (easily offset by the increased headroom afforded by C1's liquid cooling), while some won't see any difference.
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  #5  
Old 10-25-2017, 02:44 PM
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This may be a dumb question, but is only the graphics card running at Gen 2 speed? What about the m.2 SSD?
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  #6  
Old 10-26-2017, 12:20 PM
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M.2 is still PCIe 3.0 x4.
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  #7  
Old 11-12-2017, 10:59 AM
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Dear Mr Dustin,

My 1080 still has issue with the unit keeps blue screening in the middle of game, and streaming going on...

https://imgur.com/a/fWzL5

I'm sending it in,
Meanwhile I just got my 1080Ti back, hopefully everything is good...
God damn these PC is giving me headaches, I thought money can solve everything.

I'm disappointed.
I was wondering would it be the power issue? not enough juice to pump in the computer? Would changing the power lead gives a better chance ?!
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Old 11-12-2017, 11:57 AM
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IN REGARDS TO MY 1080TI Just Received yesterday,

Corsair, You have done nothing but send back a defected items.

I'm a very patient man, integrity is a very expensive thing for me,
If a brand cannot deliver something which is suppose to be the most expensive thing in life, It will definitely damage the public confidence to your branding.
Now Why Would You deliver me back a defected item, unchecked? After 1 month of corresponding

The sound was unfixed and the screen is still glitching.
No responsibility or professionalism whatsoever to test out a defected item after fix?

I really wouldn't mind paying, but seriously?

https://vimeo.com/242455286
https://vimeo.com/242455300

The sound is more subtle with my 1080 Unit.
which have blue screen issue, but the sound was perfect.

Here is the proof, there are no aircraft sound...
https://vimeo.com/242455614

https://imgur.com/a/1wDQ4

Last edited by wseira; 11-12-2017 at 12:30 PM.
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  #9  
Old 11-13-2017, 02:00 PM
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I'm going to have a higher level rep contact you, but in the meantime, have you verified that the unit you were returned is the same one as the one you were sent?

I agree, this is silly, and you need to be taken care of properly.
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  #10  
Old 11-14-2017, 10:22 AM
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Quote:
Originally Posted by Corsair Dustin View Post
I'm going to have a higher level rep contact you, but in the meantime, have you verified that the unit you were returned is the same one as the one you were sent?

I agree, this is silly, and you need to be taken care of properly.
Mr Dustin,

The 1080Ti received last weekend was a brand new Unit?
The S/N is different in the sticker.

Old 1080Ti Unit:
https://imgur.com/a/ZyU5y

New 1080Ti Unit:
https://imgur.com/a/vnmfv

This is disappointing to conclude that BOTH of the 1080Ti Units consecutively having the same Faults and issue.

What are the chances of that?
I work from 0900 - 2100 daily as a financial trader, please do kindly ask a higher rep to discuss a Solution for this case.

Your Corsair Support Team has ignored me over 48 hours ever since I posted this video. Well.
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  #11  
Old 11-14-2017, 12:23 PM
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You should be hearing from someone soon if you haven't already.
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  #12  
Old 11-17-2017, 07:10 PM
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The conversation continues... with the support.

I have just got back from a harsh week of work. I consider myself fairly patient but really please don't push it.
When a Corsair Staff is again finding an excuse to blame on, why would customer services in a western culture thinks that this is okay to do so? The management team do they train them?
I'm from Singapore (a thriving English speaking country with Eastern Culture Business Mindset)
On the other side of the world, the mindset seem so different that they'd think finding excuses are better than facing the problem, resolving the issue with a solution which leads to a better customer service experience?

I have been on going with NO PC for the past 3 months since August after purchasing both Units from Corsair on Amazon U.S. Paying over US$6,000+, with a 1080 unit which have blue screen issues from time to time.

Corsair Francois, claims that the fan noise can be altered within the Corsair Link System.
- THAT the fan noise should be loud when it comes in the package, brand new.
- Frankly speaking, We have tried that on the last unit, it wasn't working, why it was sent back to repair.
- The 1080 Unit is so quiet that I never heard anything even in heavy gaming mode. (Never change any setting in Corsair Link)

Mr Francois here also claims that both DVI ports that comes with the Unit is Glitchy.
Corsair One Pro only really supports 1 monitor in HDMI.
The other two in DVI cannot be used. I'm guessing that might be the reason why my 1080 unit is having blue screen issue?

I'm demanding a replacement on my unit, this is outrageous. I'm just unlucky with these new invention of gaming PC that is all.
I see some people are enjoying their Corsair experience.

Conversation Reference:
https://imgur.com/a/5NKue

Last edited by wseira; 11-17-2017 at 07:21 PM. Reason: Some grammar issues
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  #13  
Old 11-21-2017, 05:57 PM
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Apologies for not getting back to you sooner, I'm running this further up the chain.
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