Alan_the_great Posted December 26, 2017 Share Posted December 26, 2017 I've just noticed this today, whenever I'm listening to anything, it suddenly gets louder and then goes back to its original volume. The Windows volume slider does not change when this occurs. Link to comment Share on other sites More sharing options...
Toasted Posted December 27, 2017 Share Posted December 27, 2017 What version of CUE are you using? It's hard to say what the issue could be if the sliders do not change. Does it occur with other audio devices e.g. speakers, earphones, etc. Link to comment Share on other sites More sharing options...
Alan_the_great Posted December 27, 2017 Author Share Posted December 27, 2017 (edited) I am using CUE 2.21.67. I have tried using earbuds and the problem did not occur. I should also mention that this only seems to happen to using surround sound. Edited December 27, 2017 by Alan_the_great additional information Link to comment Share on other sites More sharing options...
Toasted Posted December 29, 2017 Share Posted December 29, 2017 Itwill be best to put in a support ticket with Corsair and see what they say. https://support.corsair.com/ Link to comment Share on other sites More sharing options...
GreenGhost21 Posted December 30, 2017 Share Posted December 30, 2017 I'd just like to throw in my two cents and say that I'm experiencing this issue suddenly as well after updating to the newest CUE 2. Link to comment Share on other sites More sharing options...
Alan_the_great Posted January 1, 2018 Author Share Posted January 1, 2018 I'm fairly certain that the headset is fine, it seems to be just a bug with CUE, especially since someone else is having the same problem. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted January 2, 2018 Corsair Employee Share Posted January 2, 2018 Do you by chance have auto profile switching setup? If so, this could create create the volume difference through different EQ levels. Link to comment Share on other sites More sharing options...
GreenGhost21 Posted January 9, 2018 Share Posted January 9, 2018 Sorry for the late response, just saw the replies. I don't believe I have auto profile switching enabled, as I only have one profile for everything at the moment. If you mean the thing when I press in on the volume control, I'm not touching it at all when the issue occurs. Link to comment Share on other sites More sharing options...
Toasted Posted January 10, 2018 Share Posted January 10, 2018 If you have not done so already, try turning off Window's volume reduction feature when communication activity is detected. Sounds > Communications. Link to comment Share on other sites More sharing options...
Kindo Posted June 21, 2018 Share Posted June 21, 2018 Hi! I have the same issue. I noticed that if I disable the Dolby Headphone feature in CUE, the problem disappears. So at least in my case, it's something related to that specific setting. I don't know how much "better" the sound is with that feature switched on, anyway. I opened a ticket with Corsair support, describing the problem in detail and linking to the various forum threads regarding the issue. They only replied back asking for a photo copy of my warranty, which I doubt I'd be able to dig up. It makes no sense to me why they would need to verify my warranty in order to answer a software issue, but there it is. Link to comment Share on other sites More sharing options...
Sisu Posted December 3, 2018 Share Posted December 3, 2018 I have the corsair HS60s and I also have the problem where in some games such as fortnite and ring of elysium, the audio randomly gets louder and after couple of seconds goes back down. I have noticed this only happens when I have the 7.1 usb dongle attached to the headphones. I haven't noticed when using only the 3.5mm audio jack. Does anyone know a fix? Might it be a problem with the dongle or iCUE software? Link to comment Share on other sites More sharing options...
DanDrix Posted October 11, 2019 Share Posted October 11, 2019 I am having the same issue, but with the HS70 Wireless I noticed it only happen with gaming, I don't know why. I already tried: - turning off Window's volume reduction: it didn't work - disable the Dolby Headphone feature: I don't know where this "Dolby" feature settings is, but since it's been more than a year I assume you were talking about the "7.1 surround" and "2.0 Stereo". And the issue happens with both of them Anyone figured it out? Link to comment Share on other sites More sharing options...
Dominat0r Posted January 23, 2020 Share Posted January 23, 2020 Bump for resolution....having the same issues the HS70SE, purchased yesterday. Link to comment Share on other sites More sharing options...
Dominat0r Posted January 24, 2020 Share Posted January 24, 2020 bump for resolution, again.... Seem Corsair really sucks in terms of getting any information....I sent in a ticket too, nothing. Link to comment Share on other sites More sharing options...
shukuku570 Posted July 1, 2020 Share Posted July 1, 2020 This is what worked for me: Uininstall iCue. Make sure to delete settings, profiles, etc. It will uninstall the drivers as well. Reboot. Download and install the beta version of iCue with slipstream from this link: https://forum.corsair.com/v3/showthread.php?t=191706 Reboot. Set up your profiles and everything again. Mine is simple I just use the Bass Boost default template. Launch your favorite game and test it out. This fixed the problem for me. I think if you have a newer headset that is using their "Slipstream" wireless you'll need the special drivers from this beta version, but I could honestly be wrong. Its just a guess. Hope this helps someone out there! Link to comment Share on other sites More sharing options...
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