sahinakpul Posted March 28, 2018 Share Posted March 28, 2018 Hello All, I just upgraded to latest LiNK 4.9.6.19 and iCUE is installed but my hx850i psu did not detected by icue. I'm facing this issue for a while Also latest link and HWMonitor 1.34.0 softwares did not detect it too but Link 4.5.0.55 version can detect my psu and works well. Psu plugged to mainboard with micro usb to usb header cable (included in box), tried with usb a type to usb micro cable and tried different usb header but problem did not resolved. Do you have an idea about my problem guys ? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted March 28, 2018 Corsair Employee Share Posted March 28, 2018 Try running iCUE / CL4 without HWMonitor running. If there are different USB 2.0 headers on your motherboard, try moving to a different header as well. Link to comment Share on other sites More sharing options...
sahinakpul Posted March 28, 2018 Author Share Posted March 28, 2018 Try running iCUE / CL4 without HWMonitor running. If there are different USB 2.0 headers on your motherboard, try moving to a different header as well. Tried but nothing changed. and i tried different usb header on motherboard as i mentioned but problem still exists. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair CJ Posted March 28, 2018 Corsair Employee Share Posted March 28, 2018 Tried but nothing changed. and i tried different usb header on motherboard as i mentioned but problem still exists. I see. Thanks for trying that for me. Would you mind sending me the .zip file that's generated by the "Export Log" function in iCUE's settings panel? Please send this over DM rather than posting in this thread. I'll log this as a bug and report it to our dev team. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted March 28, 2018 Corsair Employee Share Posted March 28, 2018 There is an issue with your USB header detecting the device if nothing picks up the PSU. iCUE isn't the source of the problem. You will need to provide more information: 1.) What motherboard are you using? 2.) Do you have any other USB issues with any of our other hardware? 3.) Are you running the latest Window updates? 4.) Does Device Manager show any errors? Link to comment Share on other sites More sharing options...
sahinakpul Posted March 28, 2018 Author Share Posted March 28, 2018 There is an issue with your USB header detecting the device if nothing picks up the PSU. iCUE isn't the source of the problem. You will need to provide more information: 1.) What motherboard are you using? 2.) Do you have any other USB issues with any of our other hardware? 3.) Are you running the latest Window updates? 4.) Does Device Manager show any errors? Hello Mr.James Thanks for your reply, But i made it work well when uninstalled latest Corsair Link and installed v4.5.0.55( did not tried other versions ) with same cable and same usb header on the motherboard. PSU detected by Corsair Link v4.5.0.55 iCUE detection fail 1.) What motherboard are you using? A.) ASUS Z170-A 2.) Do you have any other USB issues with any of our other hardware? A.) No 3.) Are you running the latest Window updates? A.) Yes 4.) Does Device Manager show any errors? A.) No Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted March 28, 2018 Corsair Employee Share Posted March 28, 2018 There should be no difference in detection between LINK v4.5 and later versions. We don't typically change how USB is detected unless its a new protocol. Submit the logs Corsair CJ asked and we'll review it. Link to comment Share on other sites More sharing options...
ebola3335 Posted October 6, 2018 Share Posted October 6, 2018 I have a similar problem. i am useing rm750i but can't use with corsair link or icue. The latest version of all my drivers. 1.) What motherboard are you using? A.) MSİ Z370-A PRO 2.) Do you have any other USB issues with any of our other hardware? A.) No 3.) Are you running the latest Window updates? A.) Yes 4.) Does Device Manager show any errors? A.) No Link to comment Share on other sites More sharing options...
ebola3335 Posted October 6, 2018 Share Posted October 6, 2018 anyone can help ? Link to comment Share on other sites More sharing options...
DevBiker Posted October 6, 2018 Share Posted October 6, 2018 anyone can help ? Do you have the USB connector connected? Can you check to make sure that it's on the proper port and pins? You can use USBDeView (https://www.nirsoft.net/utils/usb_devices_view.html) to check if Windows even "sees" the PSU. If it doesn't, then there is no way that iCue will "see" it. If Windows doesn't see it, double check the connections (as I suggested). You can also use a standard mini USB cable and run to an rear IO USB port - this can help troubleshoot cable issues. Link to comment Share on other sites More sharing options...
ebola3335 Posted October 7, 2018 Share Posted October 7, 2018 I see when I installed the old link version (4.9.1.23) connected to the USB. I don't think there is any problem with the cable. current icue and link versions I think there is a problem. Do you have the USB connector connected? Can you check to make sure that it's on the proper port and pins? You can use USBDeView (https://www.nirsoft.net/utils/usb_devices_view.html) to check if Windows even "sees" the PSU. If it doesn't, then there is no way that iCue will "see" it. If Windows doesn't see it, double check the connections (as I suggested). You can also use a standard mini USB cable and run to an rear IO USB port - this can help troubleshoot cable issues. Link to comment Share on other sites More sharing options...
ebola3335 Posted October 26, 2018 Share Posted October 26, 2018 my exportrm750i.zip I have a similar problem. i am useing rm750i but can't use with corsair link or icue. The latest version of all my drivers. 1.) What motherboard are you using? A.) MSİ Z370-A PRO 2.) Do you have any other USB issues with any of our other hardware? A.) No 3.) Are you running the latest Window updates? A.) Yes 4.) Does Device Manager show any errors? A.) No Link to comment Share on other sites More sharing options...
DrkEagle Posted November 28, 2018 Share Posted November 28, 2018 I had and am having the same issue. HX850i does NOT show up in iCue anywhere, but showed up perfectly fine when I had Link installed, I could even manually turn on the fan when set to a specific % in Link. http://forum.corsair.com/v3/showthread.php?t=181146&highlight=hx850i Link to comment Share on other sites More sharing options...
Bigbrother Posted February 14, 2019 Share Posted February 14, 2019 I have the same problem. This started happening when I upgraded my CL software. Where can we find older versions of the software??? Link to comment Share on other sites More sharing options...
jakkaj Posted November 8, 2020 Share Posted November 8, 2020 Mine was the same problem - didn't show up in iCue. Just replugged it while iCue was running and it works now. Link to comment Share on other sites More sharing options...
Ozkan Posted November 21, 2020 Share Posted November 21, 2020 I have the same problem with my hx750i ... can not see it in icue. previously I was able to see it but somehow, it stopped. I tried mulitple ports and usb cables... stilll can not see it Link to comment Share on other sites More sharing options...
nonamename Posted December 5, 2020 Share Posted December 5, 2020 +1, no HXi in iCue. USB plugged directly into commander pro Link to comment Share on other sites More sharing options...
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