dadavo69 Posted September 11, 2020 Share Posted September 11, 2020 Today the 11th of September 2020, my 2 day old HS45 headset has stopped working. The headset is plugged in via the USB adapter. The headset and mic work if plugged in via respective 3.5mm jack. As my desktop PC does not have a 4 pin 3.5mm jack, I am unable to use the headset untill this issue is fixed or additional components are purchased. The sound distorts frequently and the mic doesn't work. The device shows up as Conexant USB in Device Manager. iCue can't find the device. I have managed to manually install the HS45 drivers but I still have the same problem. It seems there are many others out there in the same boat. If anybody has a fix or can point me in the right direction, that would be great. It seems that one of Corsairs competitors has had similar problems after OS updates and have managed to resolve via firmware updates, however, I'm not sure how this will work if iCue cant see the headset. Fingers crossed. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 11, 2020 Corsair Employee Share Posted September 11, 2020 Which update version are you currently running on for Windows? You can check under "Check for Update" in Windows Settings, and the link on the right for "OS Build Info". Link to comment Share on other sites More sharing options...
matt_shacky Posted September 12, 2020 Share Posted September 12, 2020 Hi i am having the exact same problem, Im on the current windows update version 2004, my icue no longer registers that i have my hs45 headset plugged in and my computer says i have conexant plugged in and not corsair, is there any fix for this at all? my headset was working fine yesterday and now doesnt work at all. Thanks Link to comment Share on other sites More sharing options...
prawin_raj Posted September 23, 2020 Share Posted September 23, 2020 Even I am facing this same issue, it was working fine for 2days from the date of buying. Please fix this ASAP as this bug is too irritating Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 23, 2020 Corsair Employee Share Posted September 23, 2020 Try repairing your iCUE install by performing the following: Exit and close iCUE Open Control Panel in Windows Select "Uninstall a program" Right click iCUE and select Repair Restart your PC Make sure to backup any profiles you have created before performing this in case they are deleted in the process. Link to comment Share on other sites More sharing options...
prawin_raj Posted September 25, 2020 Share Posted September 25, 2020 Tried this still no luck. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 28, 2020 Corsair Employee Share Posted September 28, 2020 I recommend reaching out to our Technical Support team and having your dongle replaced. You can submit a ticket through the following portal, and one of our agents can help you out from there: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
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