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  #1  
Old 07-15-2019, 03:52 PM
KyleOlson KyleOlson is offline
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Default stopped connecting after attempt to update firmware

I have a k63 wireless. I had never run the firmware update. Today, I ran the update from version 1.0something to 3.08

It appears the update failed, not sure what state I'm in.

Before the update, both the 2.4Ghz and Bluetooth were working. After the update, I cannot connect wirelessly using either. I cannot pair bluetooth, I cannot pair the wirlesss in the iCue Software.

I can use the keyboard wired via USB

I tried doing a reset on the keyboard by powering off and holding the escape key, nothing changed

I attempted to force the update again, and this time I'm certain it said the update failed, but only after the whole process finished.

I have the latest iCue Sofware on Win 10 x64
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  #2  
Old 07-15-2019, 04:04 PM
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Corsair Hotpot Corsair Hotpot is offline
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Default

Sounds, like the receiver and the keyboard lost connection. Make sure you're not using a USB hub when doing the firmware update and also try using a different USB stack next time. If you plug in just the receiver and leave the keyboard unplugged, do you see it in iCUE? If you do go into the settings and choose the repairing option.
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  #3  
Old 08-25-2019, 08:40 AM
heavypixel heavypixel is offline
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I'm having the same issues after a firmware update failed on my Corsair One.

I do not see a "Repair" option in iCue for the K63...
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  #4  
Old 12-17-2019, 06:55 PM
kamil kamil is offline
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Hello,

I have exactly the same issue. I used the USB hub while attempting to update the USB receiver. That attempt failed. Now I cannot use the keyboard wirelessly.

There is no "repair" option in setting in iCUE but in the same time the receiver is found and recognized by the system.

Please advise.
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  #5  
Old 12-17-2019, 07:15 PM
kamil kamil is offline
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I have managed to fix it by clicking UPDATE button... there is no repair button there (iCUE v.3.23.66)
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  #6  
Old 12-18-2019, 06:53 PM
Apophis3 Apophis3 is offline
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Quote:
Originally Posted by kamil View Post
I have managed to fix it by clicking UPDATE button... there is no repair button there (iCUE v.3.23.66)
You fix it by doing a Forced Update. Update... Force Update... Yes
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