Deekerr16 Posted October 19, 2020 Share Posted October 19, 2020 I just put together a PC with all new parts and the cooler is not being (and has never been) detected by iCUE. So far I have tried reinstalling iCUE, changing the motherboard USB header it was plugged into, plugging it into a rear I/O USB connection (which prompted a driver installation, only at that point), manually reinstalling the drivers, repairing iCUE, removing all other monitoring software, swapping back to a motherboard USB header, and restarting the computer between each of these steps. The cooler is recognized as a device in Windows since the drivers installed, I have no other RGB control software installed, and iCUE works fine with my RAM and keyboard. I've looked into a bunch of other threads but haven't found a solution, I hate to open up new threads on such a seemingly common problem- but I don't think my problem is one of the usual suspects. Hope you guys can help, thank you in advance, specs listed below. Windows 10 x64 Intel i7 10700K Gigabyte Z490 Vision G MSI Gaming RTX 2060 Super Corsair Vengeance RGB Pro DDR4-2666 Corsair H100i RGB Platinum SE Seagate FireCuda 510 SSD Intel 730 SSD Seagate Firecuda HDD Corsair RM850x iBUYPOWER Snowblind - S Corsair K75 RGB Logitech G600 Link to comment Share on other sites More sharing options...
mikeyosm Posted October 19, 2020 Share Posted October 19, 2020 I just put together a PC with all new parts and the cooler is not being (and has never been) detected by iCUE. So far I have tried reinstalling iCUE, changing the motherboard USB header it was plugged into, plugging it into a rear I/O USB connection (which prompted a driver installation, only at that point), manually reinstalling the drivers, repairing iCUE, removing all other monitoring software, swapping back to a motherboard USB header, and restarting the computer between each of these steps. The cooler is recognized as a device in Windows since the drivers installed, I have no other RGB control software installed, and iCUE works fine with my RAM and keyboard. I've looked into a bunch of other threads but haven't found a solution, I hate to open up new threads on such a seemingly common problem- but I don't think my problem is one of the usual suspects. Hope you guys can help, thank you in advance, specs listed below. Windows 10 x64 Intel i7 10700K Gigabyte Z490 Vision G MSI Gaming RTX 2060 Super Corsair Vengeance RGB Pro DDR4-2666 Corsair H100i RGB Platinum SE Seagate FireCuda 510 SSD Intel 730 SSD Seagate Firecuda HDD Corsair RM850x iBUYPOWER Snowblind - S Corsair K75 RGB Logitech G600 I have an identical issue to you but with my RM850i PSU. Tried everything. It's definately something residual since if I connect the PSU to another machine, Windows 10 detects it fine. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Roland Posted October 21, 2020 Corsair Employees Share Posted October 21, 2020 Hi Deekerr16, your H100i Platinum AIO should be detected automatically by iCUE as long as you have it connected to an internal motherboard USB 9 pin header. If it's not, there could be something wrong with the cooler itself. Please contact our tech support to troubleshoot that. Link to comment Share on other sites More sharing options...
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