Advice needed

I need help from the community, sorry if this runs long it's a bit of a story. I'm planning a new build in a Corsair ecosystem. I already have the case, 680x, extra fans installed, commander pro, rgb strips, etc, just waiting on the expensive stuff to hopefully go on sale next week. Part of why I'm doing this new build is my existing computer has the black screen crash issue with iCUE. It's on an X79 platform and seems to be a popular issue with that board. The build I'm planning is going to be X570 with a Ryzen 5 3600.

 

This week I also upgraded my office computer, just an off the shelf PowerSpec G502 from Micro Center. It has an Asrock b450 Pro4. It ran fine for 2 days. Last night, I threw in a data drive, an optical drive, changed out the rear exhaust for an ll120 that I have left over from next week's build and a lighting pro. I hook everything up, works fine. I go in this morning and it's crashed, same black screen, still running and the only recourse is to power cycle.

 

So, I'm very discouraged. I don't want to abandon Corsair, I like the product. I'm planning to buy your memory, your psu, already have your case and a boatload of your fans. I do however want it to work without being paranoid that it's going to crash. The computer I'm about to build will be a media streamer and I want it to be up 24/7 without worrying about having to go down to the basement to reset it.

 

Like I said, the new computer ran fine for 2 days prior to adding components and iCUE last night. Given that and the nature of the problem I have to think it's iCUE causing the problem. I haven't tried renaming cpuid yet, maybe that will fix the issue on the office computer. Although I don't think I should have to do that, if that aspect of the software is causing this many problems then take it out already.

 

My question is should I rethink my main build? Is there a platform that is more stable for iCUE than others? Will a z390 system be better than the x570 I'm planning? It seems silly to base a system around your lighting, but I already have those components and want them to work consistently.

 

For the developers, why can't this be figured out? I was ok with the problem not being able to be solved on the old computer, it's an older motherboard, you can't be expected to make sure every piece of hardware ever invented is compatible. However, the office computer is an off the shelf computer on a newer motherboard, how can I still have this same issue? This is very frustrating. I haven't tried updating chipset drivers, apparently I can't easily update the BIOS without possibly losing my Windows license. Is there anything I can try short of renaming cpuid? Again, it doesn't seem like I should need to mod your software for it to not crash my computer.

 

thanks for your time. I'm sorry if this comes off mean, I'm just really disheartened that I'm having the same issue with a new computer as I did with my old one. And since part of the reason I'm changing is because of this issue to begin with it makes me just want to give up on the project, or at least the product line. However, clearly plenty of people are getting this to work without issues so there must be a solution.

Sorry to hear about your issues. The systems shouldn't see any worst stability for x570 and z390. I currently have 3 systems with various Corsair products and don't have any crashes:

 

1) x570 Master, 3700X, 2080 ti, Corsair: (PSU, RAM, HydroX, KB, CoPro, LNP)

2) Z370 Gaming 7, 9900k, 1080, Corsair: (PSU, RAM, CoPro, LNP, KB, & Mouse)

3) X470 Taichi, 1700x, 660 ti, Corsair: (CoPro, LNP, & AIO)

 

Did you try unplugging the LNP?

 

Edit: I do have crashes with AS Rock and Gigabyte RGB Software.

I didn't try unplugging the LNP, do you mean just as a test? You may be on to something in that I had iCUE installed on the system on Tuesday and it ran fine, it didn't actually crash until I added the fan/hub/LNP. Although there's not much of a sample size. The firmware on the LNP is the latest.

 

I was trying to keep it as simple as possible so I don't have any Asrock software installed (none came pre-installed as far as I can tell). The only thing I saw pre-installed aside from all the usual Windows stuff was Nvidia software. Should I try updating motherboard drivers?

 

I did enable the hardware monitoring in the iCUE software dashboard and checked the boxes for all my components. I also had enable sdk turned off. I forgot to mention these in my original post.

 

thanks for your help

Also, I had the same fan/hub/LNP in my previous office computer which had a Crosshair Formula IV board and it worked fine for 4 days without issue.

It crashed again, I've unplugged the LNP from USB, still plugged in to SATA, will update.

Crashed again with node unplugged from usb, I guess I'll try renaming cpuid.

No crashes since renaming the two CPUID files. It would really be nice for this to get figured out. This isn't an old system like my X79. This is an off the shelf computer from Micro Center on a b450 board. I haven't installed chipset or usb drivers so maybe that could solve my problem, but it seems like you would want the product to work with Windows drivers. Anyway, hopefully the rename is a permanent solution, I still had problems despite renaming on the X79. If you need a test system I will be replacing that one next week and will have it available after that. Although, this clearly isn't a board specific problem.