The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > iCUE Software


Thread Tools Search this Thread Rate Thread Display Modes
Old 02-21-2020, 03:23 PM
LilGarbage LilGarbage is offline
Registered User
LilGarbage's PC Specs
Join Date: Feb 2020
Posts: 1
POST ID # = 1035665
LilGarbage Reputation: 10
Default How do I rollback icue safely?

I recently upgraded to software version 3.25.60 and found it to be the worst mistake of my life. I no longer am able to play EAC games without shutting down ICUE, which was all well and good until I found out that I am unable to use mouse buttons 4 and 5 without ICUE running? It's so annoying considering that I have buttons mapped to 4 and 5 such as melee and grenade, and I'd prefer not to remap them.

Is there any way for me to rollback to the previous version without messing up my profiles? Thank you.
Reply With Quote
Old 02-21-2020, 05:32 PM
c-attack c-attack is offline
Registered User
c-attack's PC Specs
Join Date: Jun 2014
Posts: 11,550
POST ID # = 1035671
c-attack c-attack Reputation: 116

Not if you didn't already make a back up copy of the files prior to the upgrade. Once you've loaded up a version of iCUE, the profiles are stamped with that version and you can't go back.

In this situation, the best thing may be to roll back while preserving your current profile state for a later point in time.

1) Go to C:User/(name)/App Data (hidden)/Roaming and copy the Corsair folder to a safe place like a desktop folder labeled CUE v3.25. Those are all your profiles, settings, background links, program links, etc.).

2) Uninstall iCUE normally through Windows Settings -> Apps list. When asked if you want to keep your settings, select no or manually delete the Corsair folder referenced above.

3) Install CUE 3.24. It will load up as a blank slate. Only create the profiles you need right now -- just enough to get you through a couple of weeks.If you have saved the profiles through the export method prior to 3.25, then you can re-import. You cannot import anything exported on 3.25.

The goal is to get you playing. Once this is resolved one way or another, you will be able to install 3.25 or 3.26 CUE, drop the old 3.25 profiles folder back into the App Data/Roaming location, and then all your prior work will be back.

CUE 3.24
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -4. The time now is 11:51 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.