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  #16  
Old 10-17-2020, 11:07 AM
jonnyguru jonnyguru is offline
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Quote:
Originally Posted by Skeex View Post
Thanks for the update. Am I best just returning it with the hope I get one from a different lot?
Contact Corsair support and PM me the ticket number.
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  #17  
Old 10-17-2020, 02:40 PM
Turnip Turnip is offline
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Originally Posted by Skeex View Post
Thanks for the update. Am I best just returning it with the hope I get one from a different lot?
Hope you get yours sorted quickly, i am still waiting after 6 days.

Last edited by Turnip; 10-17-2020 at 02:42 PM.
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  #18  
Old 10-17-2020, 07:16 PM
jonnyguru jonnyguru is offline
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Originally Posted by Turnip View Post
Hope you get yours sorted quickly, i am still waiting after 6 days.
And who did you contact? I was a little confused about that when you originally explained it to us.

Should just go here: https://help.corsair.com/hc/en-us/requests/new

Do you have a ticket number already?
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  #19  
Old 10-18-2020, 05:29 AM
Turnip Turnip is offline
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Originally Posted by jonnyguru View Post
And who did you contact? I was a little confused about that when you originally explained it to us.

Should just go here: https://help.corsair.com/hc/en-us/requests/new

Do you have a ticket number already?
Ticket number #2003638710

Yes i have a ticket number since 12/10, last reply since 16/10 will wait a few more days as it's the weekend. I originaly asked for a refund but this seems to fall on deaf ears and was offered an advanced RMA which in the end i agreed too as long as i get a new unit and not a refurb and one from a different batch. If they had just agreed to a refund i could have bought another psu days ago and this would be all sorted out as the psu was only fitted on 10/10 and was bought 2 weeks prior. 3 people have been checking this ticket & one was a guy who deals with the UK/FR which i thought would speed things up but no. So as you can understand it seems to be a long drawn out process just get a returns label to be able to send the psu back and get a refund?

Edit, looks like this is has now been sorted.

Thanks.

Last edited by Turnip; 10-19-2020 at 12:16 PM.
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  #20  
Old 10-19-2020, 09:47 PM
Fidaros Fidaros is offline
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You got an advanced RMA and shipping label? I got a regular RMA and had to pay for shipping to return the HX1200i.
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  #21  
Old 10-21-2020, 08:54 AM
Turnip Turnip is offline
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Originally Posted by Fidaros View Post
You got an advanced RMA and shipping label? I got a regular RMA and had to pay for shipping to return the HX1200i.
Was you psu faulty from day 1?
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  #22  
Old 10-29-2020, 08:09 AM
Fidaros Fidaros is offline
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Originally Posted by Turnip View Post
Was you psu faulty from day 1?
Yes. 2nd and 3rd HX1200i won't start up from the first power up.
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