toneman1984 Posted September 27, 2019 Share Posted September 27, 2019 (edited) I have: 2 packs of 3 LL120 fans H100i Platinum SE radiator Corsair Strafe Keyboard Corsair Vengeance RGB RA Commander Pro All RGB has been working fine until I tried to update my commander Pro Firmware on the new ICUE 3.20. I really only selected update because it was available. The fan lights froze so I restarted my computer and then the lights turned off and remained off. Now when I open ICUE, the Commander Pro text is colored red for whatever reason, and I don't have access to the lighting for my fans. I've tried uninstalling and reinstalling ICUE, Corsair Link, I've unplugged and re-plugged the USB cables from the motherboard, the sata power connector, and restarted between these steps. I'm using 2 packs of 3 ll120 fans, an h100i platinum SE radiator, and commander pro. I also tried installing previous versions such as 3.17 and 3.18 but they freeze immediately after starting. ICUE 3.20 is the only version that will even open now. I had the setup running fine for a couple months. Any suggestions? Edited September 28, 2019 by toneman1984 Link to comment Share on other sites More sharing options...
DevBiker Posted September 28, 2019 Share Posted September 28, 2019 It sounds like the flash went awry. There's a way to do it manually that has to do with the button on the CoPro but I'm not 100% sure what the process is. I would contact support to see if they can walk you through it. Link to comment Share on other sites More sharing options...
BlaiseP Posted September 28, 2019 Share Posted September 28, 2019 I got this DevBiker... To perform the factory reset: Shut down ICUE.Locate and press the reset button inside the Commander Pro (you'll see a small hole in the Commander Pro's case) with a paper clip or something suitable. It's momentary so you have to keep it pushed it.While holding the reset button in, disconnect the SATA power to the Commander Pro for a few seconds and then plug it back in. The LED on the Commander Pro with flash. Release the reset button - it can be a struggle to do this step and it might help if you have a friend or 3 hands to complete it.The Commander Pro should re-boot. Start ICUE and let it detect the Commander Pro.At this point, you should be able to do a firmware update (on the setting tab for the Commander Pro). Link to comment Share on other sites More sharing options...
toneman1984 Posted September 28, 2019 Author Share Posted September 28, 2019 I got this DevBiker... To perform the factory reset: Shut down ICUE.Locate and press the reset button inside the Commander Pro (you'll see a small hole in the Commander Pro's case) with a paper clip or something suitable. It's momentary so you have to keep it pushed it.While holding the reset button in, disconnect the SATA power to the Commander Pro for a few seconds and then plug it back in. The LED on the Commander Pro with flash. Release the reset button - it can be a struggle to do this step and it might help if you have a friend or 3 hands to complete it.The Commander Pro should re-boot. Start ICUE and let it detect the Commander Pro.At this point, you should be able to do a firmware update (on the setting tab for the Commander Pro). I opened up my computer and the green light on the commander pro is blinking twice, pausing, and then blinking twice on repeat. Is that how it's supposed to look normally? Link to comment Share on other sites More sharing options...
toneman1984 Posted September 28, 2019 Author Share Posted September 28, 2019 I got this DevBiker... To perform the factory reset: Shut down ICUE.Locate and press the reset button inside the Commander Pro (you'll see a small hole in the Commander Pro's case) with a paper clip or something suitable. It's momentary so you have to keep it pushed it.While holding the reset button in, disconnect the SATA power to the Commander Pro for a few seconds and then plug it back in. The LED on the Commander Pro with flash. Release the reset button - it can be a struggle to do this step and it might help if you have a friend or 3 hands to complete it.The Commander Pro should re-boot. Start ICUE and let it detect the Commander Pro.At this point, you should be able to do a firmware update (on the setting tab for the Commander Pro). This worked!! Thank you!! Link to comment Share on other sites More sharing options...
BlaiseP Posted September 28, 2019 Share Posted September 28, 2019 This worked!! Thank you!! Glad to help when I can. Link to comment Share on other sites More sharing options...
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