Alex_Under Posted December 15, 2011 Share Posted December 15, 2011 Last night I issued an RMA for a blown fan controller on my 600T case. Haven't received a response yet, but I understand that this may take long. A " paf " sound was heard and the 3rd chip of the controller has a little crater now :bigeyes: Fan cables 3 and 4 are dead and the speed control is giving always 100% to the other 2 cables, so I guess the potentiometer is burned out too. Since I'm from Greece, should I hope for an RMA or should I try to contact the local retailer (crossing fingers...hope not...hope not...hope not)? Is there an option to buy a new fan controller to speed things up? It seems like a simple and cheap component and as far as I see the whole RMA procedure takes up time and I don't want to keep my two weeks old case with it's plastics removed for long. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 15, 2011 Corsair Employee Share Posted December 15, 2011 What was your case number? Link to comment Share on other sites More sharing options...
Alex_Under Posted December 15, 2011 Author Share Posted December 15, 2011 Where do I get that? Does it come in a email reply? Cause I haven't received any! Link to comment Share on other sites More sharing options...
Alex_Under Posted December 15, 2011 Author Share Posted December 15, 2011 I just got an email to start the RMA procedure. Thank you for your fast response. My RMA number is 2477056 but I have a little trouble filling the form. You are asking for a Lot Code and Serial number. The only codes I see are on a sticker on the carton box, two barcodes. A little one and a bigger one. Are these the numbers you want? PS. Couldn't find any other code or serial so I posted those. If you want I took a picture of the sticker. I can send it to you. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 16, 2011 Corsair Employee Share Posted December 16, 2011 The Lot number will be a seven digit number starting with the year it was made in most cases it will be a 10 or 11 and the SN# will be the second group of numbers, if you do not see the SN# just put unknown Link to comment Share on other sites More sharing options...
Alex_Under Posted December 16, 2011 Author Share Posted December 16, 2011 Yes, but where should I search for them? Is it this one? http://img6.imageshack.us/img6/4889/img1338il.jpg Anyway, this morning I mailed the broken controller as I was instructed on the mail. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 16, 2011 Corsair Employee Share Posted December 16, 2011 The Lot Number on your case 11359705 and the SN# is the numbers at the bottom of the label are the SN# 4359101129 Link to comment Share on other sites More sharing options...
Alex_Under Posted December 16, 2011 Author Share Posted December 16, 2011 I thought you said the LOT number is a seven digit, not eight. Anyways, I almost got it right. I gave the number above as LOT and the barcode below as Serial. but with the addition of the numbers 8 and 7, in the begining and in the end, as seen on the barcode. P.S. You should give such vital information printed on the included leaflets and not just on a tiny sticker on the carton box Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 16, 2011 Corsair Employee Share Posted December 16, 2011 Sorry they can be 7 or 8 or even 10 digits on some products they will change from year to year as needed. Link to comment Share on other sites More sharing options...
Alex_Under Posted January 10, 2012 Author Share Posted January 10, 2012 I just want to thank everybody on Corsair Support for the quick responses and the happy ending of my RMA procedure. You made another loyal fan. I'm spreading the word around here (friends,Greek forums etc) on how professionally you managed the whole situation and how you spared no expenses in order to satisfy my request. Again, THANK YOU Alexander Greece Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.